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Library Support Specialist
Overview: Serve as the initial point of contact for students, faculty, and staff at the single service desk. Assist patrons at service points, computer stations, over the phone, through email, and elsewhere in the library.Essential Duties: Provide customer service and access to available services and resources, such as library account creation, book and technology lending, interlibrary loans, course reserves, faculty document delivery, campus delivery, and print and online resources. Enforce library policies. Provide basic and timely research support to patrons, which involves intermediate-problem solving, independent decision-making, and advanced-problem referrals to librarians and other staff in the library.Answer phones


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