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Marshfield, Missouri

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Fallbrook , California

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Manager, ITS Service Desk - Western Kentucky University
Location: Bowling Green, KY Category: Staff Posted On: Mon May 9 2022 Job Description: The ITS Service Desk Manager position is responsible for the daily operations of the ITS Service Desk.  This includes supervision and leadership of staff, day-to-day processes and procedures, project management, and budgetary planning.Knowledge & Skills Essential for Success:Management and leadership experience which aids in teams' performance expectations.Ability to promote customer service and continually develop service processes in order to improve customer success.Excellent critical thinking, professional judgment, and decision-making skills.Excellent oral and written communication skills.Excellent organ


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