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SPEC PATIENT EXPERIENCE
Position Summary:Assist with the development, implementation, and management of the UNM Health Systems customer, patient satisfaction programs. Assist leadership to accomplish results in customer experience areas with development of programs methods and initiatives to drive patient engagement and service excellence. Coach, consult, and train staff at all levels of the organization. Implement patient experience improvement programs based on survey data related to overall organizational goals. Work in partnership within all entities across the Health System to share and educate on the concepts of service excellence, patient and family engagement, patient experience and patient relations. Ensure adherence to Hospitals and departmental


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