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Mead & Hunt

Daytona Beach, Florida

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Client Services Manager
THE ROLE The Client Service Manager ensures we provide a pro-active customer service experience to all Citi's domestic and international clients covering both investor and intermediary client types in support of both Australian and New Zealand markets and also global markets for some local clients. They are required to ensure we exceed the SLA turn around in responding to all incoming queries received as a first point of escalation and also faces off to local and regional Client Executives as well as Regional Global Window operations in servicing client's needs across transaction management, cash and corporate actions. KEY ACCOUNTABILITIES Provide level 1 support for all clients Within the group


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