IT Senior Manager Service Delivery, DRE – Cloud and Infrastructure
Location: Allendale, New Jersey
Internal Number: R448152
COVID-19 vaccination requirements
Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker's vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
Who we want:
Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
What you will do:
The role of the IT Senior Manager, DRE -Cloud and Infrastructure, is responsible for managing the Stryker health cloud. This includes Stryker health cloud pre-prod dev., test, break/fix, defect resolution, etc. Provide support to the Stryker DRE team with Cloud application development activities for Digital applications. Partner with Stryker DRE team with Cloud SaaS application selection, deployment, usage of Digital applications, managing Health Cloud SLAs, change control, and other processes for production support. The role of IT Manager, DRE - Cloud Infrastructure, is to ensure the value is achieved as anticipated form the outsourced relationships under management and the overall services are delivered as expressed in the Statement of Work and related exhibits, service levels for outsourced services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Supplier are minimized.
Service Level Management, Client Service Management, Supplier Relationship Management, and Capacity Management
Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements
Execute and partner with leaders to assist in developing the overall strategy of the Digital, Robotics, and Enabling Technologies
Ensure clear communication between business stakeholders and IT technical teams.
People Management and Leadership: Responsible for supervising day-to-day activities of managers, technical leads, and developers. Ensures appropriate staffing of roles and skills by hiring and developing the talent. Mentors and develops teams of managers, consultants, tech leads, junior architects and team leads. Partners with IS leads, is a key conduit into Stryker Global Technology Center (SGTC) technology development teams. Leads and directs the work of development partners.
Vendor Partner Management: Manages relationships with technology partners. This includes, hiring and off boarding of contractors. Contributes to and takes decisions on new vendor contracts from Operations Management perspective. Drives consolidation and optimization of spend and seek out synergies across managed services.
What you need:
Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study required.
Advanced degree preferred
Certifications in one or more of the following ITIL, PMP, Agile Methodologies, Six Sigma, Lean
Minimum 10 years of IT experience; leading a team, setting priorities and plans to meet business goals and objectives.
5+ years of leadership responsibility managing internal and external teams, influencing senior-level management and stakeholders; medical device or other regulated industry preferred.
5+ years of experience and demonstrated knowledge in IT Service Management & Operations. Demonstrated experience in Provider and sourcing Management, experience in ITIL-based Service Management role, preferably Service Level Management.
5+ years of experience of project/program/delivery management.
Experience developing partnerships with the technical, business, and sales teams utilizing strong communication and team building skills.
Experience in working a managed service model.
Critical Thinking: Must look at the numbers, trends, and data and come to new conclusions based on the findings.
Experience working with business leaders is required.
Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK