USC Human Resources is currently searching for exceptional team members to help us fulfill our mission: Developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit.
USC Human Resources is evolving to a newly imagined, world-class HR function through a high-impact service delivery model, that will elevate the employee experience through the enhancement of HR services. We aim to instill efficiencies through re-designed processes and policies, innovative tools and industry-leading systems.
The University of Southern California (USC) is one of the worldâs leading private research universities. A global center for arts, technology, and international business, USC is also the largest private employer in the City of Los Angeles.Â Â
This role enables the high priority, strategic projects in critical areas which support our multi-year ongoing transformational work.
The Manager, Employee Relations (ER) will oversee all employee relations activities, policies, processes, procedures, and education across the university and will demonstrate employee relations expertise, excellent judgment, and highly developed analytical, interpersonal, problem-solving and communication skills. The Manager, Employee Relations will set the strategy for employee relations and support their team in handling workplace concerns and action plans and will provide intervention as necessary. This role will work extensively with unit/school HR Partners to identify opportunities to proactively and preventatively address common employee relations issues, targeting areas of the university with high risk and will serve as an expert to provide guidance and coaching to managers and HR Partners to address employee behavior and performance areas. The Manager, Employee Relations will stay attuned to organizational and operational changes across the university to identify potential employee relations risks and develop plans to address proactively, as well as maintain a pulse on California employment legal trends. This role will execute USCâs vision while championing USCâs culture and values.
The candidate for the position of Manager, Employee Relations (ER) must meet the following qualifications:
Bachelor's degree in business, psychology, communications, employment law, industrial relations or another related field.
Seven or more years of experience in one or more of the following fields: human resources, behavioral or social science, or organizational psychology.
One or more years of experience leading teams in a management or leadership role.
Experience in areas of employment law and/or employee relations.
Sound judgment, high integrity, problem-solving skills and the ability to handle highly sensitive and confidential information relating to HR.
Knowledge of employee relations concern or grievance processes and the leading thinking around action planning.
Extensive knowledge of current major employment laws such as ADA, FMLA, etc.
Demonstrated expertise in developing and implementing both proactive and reactive employee relations strategies and plans in close collaboration with organizational leadership.
Knowledge of best practice procedures used to investigate and resolve employee concerns or grievances including best practices as they relate to reducing bias during the investigation process.
Experience identifying needs, developing action plans, identifying deliverables, presenting results, and providing recommendations to organizational leadership.
Experience ensuring compliance with applicable laws and regulations.
Experience establishing collaborative initiatives with multiple departments.
Experience managing a team by providing feedback, assessment, encouragement and support to help achieve goals and make positive change.
Demonstrated excellence providing a customer experience including the design and implementation of key metrics in order to measure service effectiveness.
Demonstrated ability to effectively manage time, prioritize tasks, work independently and maintain confidentiality of all clients and information.
Excellent communication and facilitation skills, proven track record of building strong collaborative relationships with senior stakeholders.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Experience utilizing a case management system (e.g., i-Sight)
The ideal candidate for the position of Manager, Employee Relations (ER) has the following qualifications:
Advanced degree in human resources, psychology, communications, law, industrial relations or another related field, or Juris Doctorate (JD) degree.
Ten or more years of experience in one or more of the following fields: human resources, behavioral or social science, or organizational psychology.
Four or more years of experience leading teams in a management or leadership role.
Experience in higher education and/or employment law.
Knowledge of best practices as they relate to reducing bias during the employee relations fact-finding and action planning processes.
Ability to analyze data to look for trends and patterns that may impact USCâs culture including values.
Ability to identify knowledge, skills and resource gaps and to recommend action plans utilizing industry trends.
Track record of positive influence of department culture including employee engagement during change through communications, trust-building and inclusion.
Ability to train staff on emerging industry trends and ensure quality baseline of department knowledge and skills.
Experience with i-Sight case management software or other case management software.
The candidate for the position of Manager, Employee Relations (ER) will be responsible for:
Overseeing the management of employee relations processes and procedures to enable effective case management, conflict resolution, and problem solving. Conducting, directing, overseeing and/or otherwise assisting with employee relation issues to manage employee concerns and grievances and to identify and implement appropriate employee action and accountability practices. Identifying a fair and inclusive process appropriate for employee concerns or grievances including overseeing employee fact-finding and ensuring adherence to employee relations policies and practices. Partnering closely with unit HR Partners to identify opportunities to take proactive measures to drive employee engagement and reduce risk in employee relations across the university.
Providing strategic support, thought partnership, and coaching to all levels of the organization to ensure that managers and unit/school leaders understand the employee relations function including processes. Ensuring that learning and training initiatives are provided to employees on employee relations topics including existing and new policies, practices, laws, effective communications, managing people, and other workplace best practices. Staying attuned to organizational and operational changes across the university to identify potential employee relations risks and develop plans to address proactively.
Serving as an expert to provide guidance and coaching to managers and HR Partners to address employee behavior and performance. Providing guidance and assisting with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions across the university. Providing rigorous data collection, analysis and reporting solutions including key metrics based on university and unit/school needs, highlighting key trends in employee relations to actively drive proactive and reactive solutions to minimize employee or workplace concerns. Working with unit/school leadership and HR Partners to develop target initiatives to address specific employee relations issues related to that unit/school.
Ensuring open and consistent communication with key stakeholders including customers and other functional HR areas to drive alignment and accountability. Creating a communication or marketing plan designed to build awareness and trust in the employee relations function. Partnering with Office of General Counsel as needed. Preparing and/or review written responses to requests for information and hear, summarize and report on status of employee concerns or grievances. Drafting and implementing memoranda of understanding and resolutions and other employee relations actions.
Overseeing the use of effective interviewing and documentation techniques during fact-finding and utilization of the designated online case management system. Maintaining accurate, confidential records regarding all reported cases and fact-finding documentation.
Interpreting and applying understanding of university policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER matters. Maintaining pulse on employment legal trends and new legislation.
Helping assess current employee relations policies and procedures for potential bias and determine action plan to address. Maintaining the highest level of integrity when managing employee relations issues and managing reported cases.Â Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Ensuring that legal and regulatory requirements are met in terms of employee relations to minimize exposure to liability for the organization.
Supporting strategic organizational changes across the university by providing employee relations expertise and guiding leaders and managers through the nuances of employee relations-related issues. Demonstrating, through words, actions, and ideas, alignment to USCâs Strategic Plan and the HR organizationâs strategic plan.
Performing other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer
Minimum Education: Bachelorâs degreeMinimum Experience: 7 yearsMinimum Field of Expertise: Bachelorâs degree in business, human resources, industrial relations, employment law, or related field. Seven yearsâ labor and employee relations experience in large, complex organizations. Experience negotiating collective bargaining agreements with multiple unions and preparing and presenting labor arbitrations. Knowledge of current major employment and labor laws (e.g., ADA, National Labor Relations Act, Taft-Hartley). Knowledge of best-practice procedures used to investigate and resolve grievances while reducing bias during the investigation process. Experience managing a team by providing feedback, assessment, and encouragement to achieve goals and drive positive change. Demonstrated project management experience, providing effective oversight from inception to delivery. Excellent written and oral communication skills with ability to effectively communicate with a wide range of internal/external stakeholders.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.