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Digital Customer Experience Manager
Job DescriptionAs the Voice of the Customer / Digital Customer Experience Manager you will have the opportunity and primary responsibility of monitoring and providing actionable voice of the customer insights to our product team along with monitoring key operational metrics in order to optimize the Digital Customer Experience across digital channels.As a vital member of the Digital Customer Experience Management team, this individual will help to support Voice of Customer insights for priority areas across the enterprise. This individual will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely colla


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