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Clinical Director, Enterprise Contact Center
Reporting to the Vice President, Enterprise Contact Center, the Clinical Director – Contact Center will be responsible for the operational oversight of the Enterprise Contact Center (ECC) functions related to Rx/Prescription Refill and Nurse Triage functions.  The role will serve as a subject matter expert on ECC operations related to the Rx/Prescription Refill and Nurse Triage management of key resources related to those functions to ensure their ongoing performance meets business objectives. Additionally, the role will work with senior contact center leadership to help drive change and implement business strategies, identify efficiency and productivity opportunities as well as managing departmental budgeting.ESSENT


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