SmithBucklin, a 100 percent employee-owned association management company, is looking for an experienced Certification Lead to join the Education & Learning Services (ELS) team in Washington DC. The Certification Lead is accountable for leading the overall delivery of Certification programs for their assigned clients. The Certification Lead acts as a certification specialist and develops and implements program components of certification strategy and delivery. This role is accountable and responsible for certification program management, certification operations oversight, client certification financial management, certification team management, vendor management and oversight of all aspects of program delivery for assigned clients. Key focus areas and activities for the Certification Lead role include:
Strategy Support: The Certification Lead supports the Education Director in developing and implementing all aspects of certification program strategy:
Develops certification program strategies, operationalizes these strategies, provides solutions and innovations that are tailored and relevant to client needs to support the overall business strategy and achievement of program outcomes
Contributes to program design for the certification, understands the goals and scope of the program and consistently monitors need for growth and/or change
Continually works with cross-functional client teams to implement innovations that enhance client outcomes, profitability, productivity and efficiency
Certification Management: The Certification Lead is responsible for applying certification best practices for planning and managing delivery of all aspects of certification programs including Program Development & Management
Coordination of and communications to Subject Matter Experts (SME) including certification governing boards, subcommittees, and exam development volunteers
Implements and updates all certification policies and procedures (including initial application, recertification, reinstatement, ethics, CE, and exam development)
Oversees the exam development and delivery process
Conducts the program accreditation and reaccreditation processes (as applicable)
Ensures implementation and adherence of accreditation standards into the certification program (as applicable)
Consults and manages preferred or approved provider programs (as applicable)
Develops and manages the continuing education program
Oversees implementation of standards and compliance for testing accommodations (ADA Compliance)
Lead the RFP process as required; leads vendor sourcing, selection and management; Including psychometricians, testing software companies and certification and accreditation software
Develops methods for program evaluation in coordination with vendor partners
Ensures examination delivery and oversees candidate management.
Manages and oversees preparation and delivery of onsite exam
Works with Education Directors and/or leads development of client certification program project plans
Manages project plan and project scope, identifying issues and developing contingency plans.
Proactively communicates project status, program deadlines, identifying any areas of concern and addresses issues to ensure program outcomes are met.
Identifies problems and proactively seeks out methods to improve self-performance and/or efficiency of an operation or task
Coaches team to ensure strong performance, customer care, and engagement
Facilitates continuous communication between SmithBucklin units, volunteers and suppliers to meet the needs of client organizations
Manages regular reporting to stakeholders
Manages financials including developing client budgets, tracking against budget and forecast and overseeing ongoing client monthly financial reconciliation and final billing.
Supports reconciliation of unit financials by providing Education Directors updates on forecast and client scope changes.
Works with Education Directors to understand client scopes and ensure team is supporting in compliance with parameters; elevates potential new scope to ensure financial modeling and presentation to the executive directors
Technical Competencies: Industry and position specific skills
Excellent knowledge of certification terminology and competencies
Excellent knowledge of exam development and delivery technology and processes
Advanced education in certification program management preferred
Familiarity with accrediting bodies and their program requirements
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent communication skills to speak to and connect with volunteer leaders to keep certification boards and SMEs engaged and productive
Ability to balance the needs of the organization with the desire and skillset of the volunteers available
Budget management, developing a budget with assumptions, and forecasting
Achieves favorable financial results through strong negotiation skills
Business Operations :
Provides added value beyond immediate requests; goes above and beyond.
Anticipates and addresses needs and concerns.
Takes accountability; reviews own work and the work of others for accuracy and thoroughness.
Drive for Results
Takes accountability and accepts responsibility for the outcomes of group efforts.
Pushes self and others for results.
Identifies and uses relevant information when making assessments and decisions.
Connects the dots; brings ideas and experiences from one situation to another.
Approaches problems from different perspectives.
Acts without having the total picture; comfortably handles uncertainty.
Allocates and manages resources (e.g. people, financial) to meet business priorities
Knowledge of how team/unit contributes to overall goals.
Accurately estimates own and others' resources required to complete tasks and activities; clarifies roles, monitors budget and others' workload/availability.
Assesses project status, identifies risks and issues, and takes the necessary steps for remediation when necessary.
Uses own and others meeting time effectively.
Possesses strong financial management skills including budgeting, forecasting and analysis; can explain, present and influence financial based viewpoints and counterpoints.
Provides guidance and coaches others on revenue, expense and financial management practices.
Assists and involves others proactively; shares all relevant information.
Seeks, includes and respects different ideas and perspectives from others.
Consistently works well with a variety of different people.
Maintains strong supplier relationships to ensure high quality service delivery.
Reads and relates to others.
Strong communication skills to present and guide decision making of committees and ability to negotiate successfully on behalf of the client
Communicates effectively up, down, sideways, internally and externally; adjusts style and approach as necessary.
Conveys information in a manner that engages others and helps them understand and retain the message; reinforces as needed.
Communicates complex information clearly; breaks down and cascades as appropriate.
Writes in a straightforward, logical and comprehensive, yet concise manner.
Deals with conflict independently; acts in a professional and constructive manner.
Appropriately involves the right people at the right time.
Looks at the situation from both viewpoints; focuses on the problem, not the other person.
Coaches team to ensure strong performance, customer care, and engagement.
Proactively shares own knowledge and expertise to improve the contribution of others.
Identifies appropriate tasks to delegate to others and provides sufficient instruction and support.
5+ years of certification management experience
Ability to travel up to 30%, possibly both domestic and international (travel may include weekends)
Familiarity with/knowledge of industry trends and delivery methods; (i.e., eLearning, blended learning approaches, podcasts, instructional design, processes, learning management systems, certification tracking tools, etc.)
Knowledge of certification/testing industry standards, testing vendor community is highly preferred
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.