Sr. Associate Director of Student Financial Services for Student Accounts
Mount Holyoke College
Location: South Hadley, Massachusetts
Type: Full Time
Required Education: 4 Year Degree
Department Summary & Job Purpose
The Student Accounts Manager serves in a leadership role and is responsible for providing support for the strategic goals of Mount Holyoke College and specifically the Student Financial Services department. Reporting to the Executive Director of Student Financial Services, the Sr. Associate Director of SFS for Student Accounts joins a dynamic Student Financial Services team responsible for managing financial aid, billing, educational financing programs and other related services for prospective and current Mount Holyoke College students and alums, including institutional loan borrowers
Duties and responsibilities
Student Accounts Management
Manage and administer the student accounts billing and collections program.
Maintain the college billing calendar, payment policies and services.
Identify opportunities for service and process improvements.
In partnership with the college comptroller, ensure appropriate accounting and cash controls and compliance with Title IV financial aid cash management and disbursement regulations.
Ensure compliance with federal regulations related to financial records privacy and security
If credit reporting is used in the collections process, maintain oversight as institutional representative for data accuracy and regulatory compliance.
Responsible for annual 1098-T reporting
Manage the health insurance billing and waiver program.
Maintain process for validating and authorizing credit balance refunds.
Review past due accounts for outreach, and collection activity in accordance with college policy.
Produce quarterly, semester and annual reports for divisional review.
Communicate with and respond to requests from auditors and prepare related records
With the departmental technical and operations staff, maximize the use of Colleague and Touchnet functionality. Participate in evaluation of systems requirements, including process reimagining and redesign for billing and payment services.
Work with students, parents and guardians using discretion and judgment to maintain positive relationships and maximize retention of students
With SFS and Student Life (Be Well and Community and Belonging) colleagues develop a program or identify resources to deliver comprehensive financial literacy workshops for students
Partner with academic deans and student life staff to expand shared case management and align the student financial support model with curricular and co-curricular support model.
Manage and maintain positive vendor relationships for collections services, insurance programs, tax reporting and any new student finance programs or services. Ensure vendor practices meet institutional performance expectations.
Develop and deliver a communication plan for student accounts receivable that promotes relationship building and student success
Maintain all policy and process documentation for student account receivable, billing, and institutional loan programs.
Participate in industry training and professional associations in order to remain current on policy, practice and related regulation
Trains, supervises and evaluates the performance of assigned staff
Reporting and Assessment
Identify reporting needs for operational program management, forecasting and assessment.
Partner with departmental and institutional research colleagues to complete federal compliance, COFHE, NCAA and other annual reports and surveys including NACUBO benchmarking studies.
Work with departmental and institutional data and business intelligence staff to compile data for program analytics and reporting.
Participation in departmental, divisional or institutional committees or workgroups as assigned.
Other duties as assigned.
Occasional evening or weekend work may be required.
Bachelors degree and seven years’ experience in accounting or accounts receivable/billing systems and customer service
Comprehensive knowledge of credit and collection principles, processes, regulations and best practice standards required.
Understanding of 1098T tax reporting regulations or other equivalent experience with tax reporting requirements.
Demonstrated ability to use judgment and initiative to complete assigned tasks independently.
Demonstrated ability to prioritize workload, manage multiple tasks, and consistently meet deadlines.
Supervisory and management strength and experience:
Proven positive, open, inclusive approach to staff and team management for success
Patient and understanding with a sense of humor in a fast-paced, hardworking, student focused environment
Respect for individual strengths and ideas, with an emphasis on training and professional development to ensure all staff have an opportunity to excel in their assigned tasks
Demonstrated proficiency in adopting and utilizing technology to manage programs and deliver services and information effectively.
Demonstrated project management and collaboration/team skills.
Demonstrated capacity to exercise sound judgment and sensitivity in working with students, parents, faculty, staff and other stakeholders
Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment
Must have excellent interpersonal and communication skills
Position requires working on campus in South Hadley, MA.
Commitment to quality customer service for all students and their families
Ability to handle confidential information and/or issues using discretion and good judgement
Experience with Ellucian/Colleague
Experience with TouchNet student billing system
Experience with PowerFAIDS
Experience working with data reporting tools
Background Checks/Compliance Requirements
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
List the licenses, certifications and compliance requirements for the position. Examples include trade licenses, specialized certifications, required specialized training, driving credentials, comprehensive state and national background checks, etc.
This position is campus-based, and will require occasional evening or weekend work
If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.
List by job title any positions to be supervised by the incumbent.
Assistant Director of Student Accounts
Special Instructions for Applicants
Apply online by application deadline. Application materials must include 1) a cover letter summarizing interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3 professional references.
Reasonable Accommodation Statement
Mount Holyoke College complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 413 538-2503.
Mount Holyoke College is committed to enriching the educational experience it offers through the diversity of its faculty, administration, and staff members. Mount Holyoke seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, and relevance in a global society. In furtherance of institutional excellence, the College encourages applications from individuals from underrepresented groups, including faculty, staff, and administration of color, diverse gender identities, first generation college students and individuals who have followed non-traditional pathways to college, and individuals with a demonstrated leadership commitment to including diverse backgrounds and perspectives.
Mount Holyoke College is an Equal Opportunity Employer.
Mount Holyoke College is a world-renowned women’s college that is gender diverse. Since 1837, it has built and fortified a spirited, engaged and intellectually adventurous community, taught by an innovative faculty dedicated to their students and passionate about their disciplines. Mount Holyoke enrolls a diverse student body of 2,200 students of which 25% are domestic students of color and 24% are international students. The first of the powerful Seven Sister colleges, Mount Holyoke prepares students with the skills necessary to become confident leaders in a rapidly changing world. Mount Holyoke is ranked consistently as one of the top liberal arts colleges in the country by U.S. News & World Report, and its students go on to make a difference across a wide variety of professional and civic endeavors.