Baltimore, Maryland
Baltimore, Maryland
Baltimore, Maryland
Posted: 11-Dec-24
Location: Baltimore, Maryland
Type: Full-time
Internal Number: R3582
Welcome to the official site for employment opportunities at MICA. At MICA, we value diversity and empower our employees to use their talent in a variety of ways. We are pleased that you are interested in career opportunities offered at MICA.
General purpose: The Senior Sales Floor Associate position oversees all sales floor activities, modeling high-quality customer service and support. This position schedules and trains all student employees assigned to work in the college store and ensures all merchandising, stocking, and customer care tasks are completed.
Summary of Essential Functions:
- Supervise student employees and all sales floor activities
- Ensure that sales areas are clean, fully stocked, and well-organized
- Maintain exceptional customer service standards and set the tone for all sales floor employees
- Manage the check-in of deliveries and the shipping of eCommerce orders
Essential Duties & Responsibilities:
- Perform opening and closing procedures including cash handling, store walkthroughs, and door checks
- Coordinate part-time staff by creating the weekly schedule and assigning duties and tasks
- Maximize sales results through training, developing, and coaching of student employees
- Train new employees in the use of POS registers, cash handling, and product identification
- Coach student employees in MICA Store standards for courteous and knowledgeable customer service
- Manage all aspects of student and alumni consignment vending, including product evaluation, inventory maintenance, merchandising, and creating check requests to pay vendors for sales each month
- Keep all merchandise on the sales floor stocked and organized by performing and assigning stock checks, product facing, and cleaning tasks
- Check-in, sort and put away new stock, update shelf tags and pricing, pick, pack, and ship all online orders
- Monitor stock and report low stock and new inventory requests
- Assist in recruiting, interviewing, and onboarding new associates
- Check store email and handle customer issues/inquiries both in-store and online
- Build and receive purchase orders.
- Create and maintain product listings on the stores eCommerce website which includes preparing images, collecting product information, and maintaining clear and consistent item descriptions across the site
- Assist with merchandising and sign-making as needed
- Assist with design and execute special event activities and promotions
- Be observant of all activities taking place on the sales floor and be proactive in customer care and problem-solving
- Perform other duties as assigned
Knowledge, Skills, and Abilities:
- Knowledge of a variety of art materials with an interest in learning about new materials and techniques
- Computer proficiency with experience in point-of-sale software, Google Suite, and the ability to learn new applications
- Strong leadership skills
- Strong interpersonal skills with the ability to work with diverse populations
- Professional verbal and written communication skills
- Outstanding customer service skills
Minimum qualifications:
- Minimum high school diploma
- Relevant experience retail, sales or customer service
Preferred Qualifications:
- Bachelors degree in Fine Arts
- Digital design experience
- Experience with a variety of art materials
Reporting to this position: Part-time sales/stock clerks
Conditions of Employment:
- Conditions: Satisfactory Background Check
- Unusual Circumstances related to position: work evenings and/or weekends, blackout periods
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Physical Demands: While performing the duties of the job, the employee is routinely required to stand, walk, or sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, talk, or hear, and routinely lift up to 50 pounds.
- Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
- Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)
Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.
Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.
MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.