Current Washtenaw Community College Employees Salary is determined by BOT Policy 5005***An Administrative Group employee whose job has been reclassified or who is promoted to a new position shall have his/her salary set at the new salary range minimum or at 10% above current salary, whichever is greater. Starting rate/salary is determined based on education and work history listed on app
Internal Number: 0603059
The Director executes web content strategy and applications and manages the work of the department. This is key position for the organization as it sits within the Marketing and PR division. It leads the functionality and user experience of the website for multiple audiences and interacts with every level within the organization to support strategic goals and operations. The successful candidate will need to possess a solutions-oriented, data-driven approach and customer-centric style to leading and managing the department with a continuous focus on improving user experience. The successful candidate should have experience working collaboratively with a marketing team and have a key focus on innovation to support user needs.
Positions at the college are subject to review to determine eligibility for remote work. This position is currently authorized for remote work.
Position Summary: The Director of Web Services is responsible for planning, developing and administering the College’s Information Architecture/College websites, ADA compliance and adherence to college web and marketing standards to ensure a robust, intuitive and complete public experience of the college’s offerings and services, as well as internal stakeholders and students.
Essential Job Duties and Responsibilities: • Responsible for the planning, development, administration and evaluation of the college’s Information Architecture/websites. • Administer and maintain the college’s CMS system. • Develop key performance indicators and implement web behavior tracking mechanisms to measure success. • Establish and lead a Web Governance team to establish institutional web standards and facilitate discussion. • Manage the Web Design & Content team, including Senior UI/UX web designer and additional support resources. • Works closely with the Chief Communications Officer and marketing team to ensure College branding and marketing standards have been met. • Responsible for ADA compliance and overall accessibility of the college’s web experience. • Develop and manage content guidelines for end-users of the college’s CMS and ensure all content published meets those guidelines. • Responsible for all web content published via the CMS and ensure it meets the college’s standards for branding, voice and direction prior to approving it for publication. Take ownership of and champion robust user experiences, consistence across applications, and alignment of features with the goals of the college. • Lead the student, public and faculty/staff digital experience with the college. • Provide training and support for the college’s content owners and staff on the CMS tool to ensure the quality and standards of the content published to the public website. Mentor systems staff and external department technical resources in college CMS tools and the release of content changes into the public space. • Oversee the design templates for WCC’s staff, faculty and student users of the CMS that allow them to accomplish their publication goals. • Ensure that requisite documentation and training for IA governance and the CMS is provided on an ongoing basis. • Identify tools and document processes to ensure the quality and integrity of the college’s public, student and faculty/staff experience across browsers and devices. • Work with business representatives and external clients to identify business requirements and content objectives. Collaborate with college leadership, client departments and external vendors. • Work closely with IT on the implementation of back-end products and projects impacting web design and user ability. • Plan and administer the Web Services operations budget. • Act as project manager for subordinate resources and projects across teams – includes oversight of web ticketing system and tracking/reporting completed tickets/updates, and key metrics. • Develop and present reports, including monthly performance dashboard metrics, using CMS tools and supporting applications such as Google Analytics and the Microsoft office suite, including Excel and project management tools such as Smartsheet. • Manage vendor delivery of projects. • Research and champion new technologies into the college’s administrative infrastructure in partnership with IT systems staff. • Work with clients and vendors to develop robust, sustainable, system integrations and tooling. • Other duties as assigned. Work Environment: • Remote work must be conducted from the home. For work safety purposes, the home workspace is considered to be a specified location within the employee’s primary residence. • Attendance at on campus meetings or events may be required. • Technology and other office equipment will be determined and provided by WCC. • Adherence to Information Technology requirements when working remote is necessary. • Remote Work agreement required to be completed and signed before work begins.
Minimum Required Knowledge, Skills and Abilities: • A Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field is required OR adequate experience in systems design and demonstrated expertise will be considered. • At least five (5) years of experience in higher education systems or five years of progressive management of development/programming of web applications and front-end technologies. • At least five (5) years of experience in maintenance of production websites and quality assurance. • Experience in collaborating with Information Technology/Systems Developers on web production and site quality assurance: o Familiarity with: information exchange technologies (XML/XSD, JSON, SOAP); web service-oriented architecture (SOA) technologies (JSON-RPC, WebSockets, REST); information security technologies (SSL, Single Sign-On, Dual authentication, firewalls); Version control systems (Git, SVN, VCS). • Experience with Website/CMS Quality-Assurance and deployment technologies (automated testing, automated performance/metrics collection). • Experience with Modern Campus CMS a plus. • Must possess a solutions-oriented, data-driven approach and customer-centric style to leading and managing the department with a continuous focus on improving user experience.
For over 50 years, WCC's open-door admissions policy, affordable tuition rates, and high-quality classes have attracted students from local communities and around the world. More than 18,000 register for credit classes each year, and thousands more enroll in non-credit LifeLong Learning classes. WCC's diverse student body includes more than 1,000 students from over 100 foreign countries.WCC's small classes allow for lots of individual attention. The average class size is 22 students. That's a fraction of the size of many basic classes at four-year colleges and universities.WCC also emphasizes convenience. It offers classes seven days a week, at night, and online. And transferring is easy because WCC has agreements with four-year schools throughout Michigan.
