Career Center

University of California Irvine

Temporary IT Helpdesk Support


Updated: Aug 5, 2022
Location: Irvine-Campus
Job Type:
Department: Temporary Employment Services

Job Opening ID: 40703

Reports To: UCI Temporary Employment Services (TES) Manager

Working Title: Temporary IT HelpDesk Support

Department: UCI Temporary Employment Services (TES)

Bargaining Unit: TX

FLSA: Non-Exempt

Job Code: 007359

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: M-F, 8-5

Appointment: Temporary

Position Summary:

This recruitment is for a Temporary IT HelpDesk Support (Business Technical Support Analyst II) position through UCI's internal temporary service. Schedule is Monday through Friday - 8:00am to 5:00pm, located on-site at the UC Irvine campus in Irvine.

This position will be supporting the OIT Desktop Team in an enterprise project currently in-progress. The project involves migrating users to One-Drive. Duties include, but are not limited to:

• Handle operational tickets related to the project
• Ensuring users sync before migration night
• Support unforeseen issues
• Encryption
• Ensuring computers have 11GB free of disk space
• Help with re-booting offline machines
• Tracking down users
• Various prep tasks

Compensation Range: $26.81/hr.

Required:

• Experience in IT HelpDesk support, or similar role
• Experience with Laptops & WiFi Connectivity
• Experience imaging computers, familiarity with MDT a plus
• Knowledge of Office 365
• Knowledge of MS Active Directory
• Familiarity with a ticketing system; Service Now is a plus

Preferred:

• Familiarity with Windows RDP
• Previous project management experience

Please attach resume.

TEMPORARY EMPLOYMENT

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department
Interviewing and hiring is based on internal hiring needs and how well the candidate matches the requirements, and is a fit to the assignment
TES is constantly seeking applicants although there may not be the immediate need to interview or hire

Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services

CONDITIONS OF EMPLOYMENT

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

CLOSING STATEMENT

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m


To apply, visit https://careersucirvine.ttcportals.com/jobs/10313299-temporary-it-helpdesk-support





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