Harvard University Division of Continuing Education
Location: USA - MA - Cambridge
Internal Number: 61168BR
Reporting to the Associate Registrar for Data Management and QA, this position holds primary responsibility for planning, conducting, and documenting quality assurance testing for the Division of Continuing Education's Registrar's Office. This position also plays a key role in the coordination and implementation of new programs and special projects.
Primary responsibilities include:
Works with senior managers and developers to plan, execute, and document testing of Registrar's Office enhancement requests for Banner Student Information System (SIS), student portal, course search and registration system, and related applications in order to meet critical deadlines and institutional goals.
Creates test plans and develops, writes, and executes test scripts designed to test new functionality and database requirements. Assesses the impact of enhancement requests on current processing; reports and resolves bug fixes; documents and publishes test results.
Participates in business analysis sessions for new development to build expert understanding of business processes, capture functional requirements, and define required testing clearly, completely, and correctly. Creates and maintains user documentation for Registrar's Office business processes.
Coordinates and conducts routine registration testing for a variety of test cases and applications for each registration and development cycle to maintain and ensure stability of current applications. Tests and documents required systems configurations; trains staff on configurations.
Contributes to the analysis and improvement of the software quality assurance life cycle and development process, with specific focus on improving QA processes. Supports new and ongoing initiatives by mentoring and leading other Registrar's Office staff that require training and guidance.
Works with senior Registrar's Office staff and other stakeholders to establish timelines for special programming or project implementations; facilitates and coordinates planning meetings; utilizes project management software (Confluence/JIRA) to document progress and results.
Works with special project teams to determine testing requirements, define workflows, and coordinate testing. May also contribute to testing as needed. Documents test results and assists in the reporting and resolution of errors. Provides project manager time estimates for QA tasks.
Meets with external consultants to review the design, development, QA, and enhancements of vended solutions.
Occasional weekend and evening hours may be required.
Minimum of two years' post-secondary education or relevant work experience
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.
Experience working with Agile project management methodology.
Three plus (3+) years of experience working with databases and student records. Experience testing system functions.
Proficiency with retrieving and interpreting academic information from electronic databases highly preferred.
Work experience in a Registrar's Office or other academic setting a plus.
Experience with Ellucian Banner, CourseLeaf PATH, Salesforce CRM, or other enterprise and/or student information systems highly desired.
Excellent organizational skills with particular ability to prioritize work in an environment with multiple and conflicting interests.
Excellent interpersonal and communication skills with ability to communicate effectively with technical and non-technical staff. Ability to work independently with minimal supervision, and as part of a team.
Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other healthcare individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University's COVID-19 Information Website.
This position will be based in Cambridge, MA. DCE is currently trialing hybrid workplace models with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.
The Faculty of Arts and Sciences will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,000 participants annually.
All formal offers will be made by FAS Human Resources.
Harvard offers an outstanding benefits package including: Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date. Retirement: University-funded retirement plan with full vesting after 3 years of service. Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools. Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute. Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services. Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
About Harvard University Division of Continuing Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.