Job Summary

Position Description

• Frequently interfaces and coordinates with staff across the Institute and university. Provides exceptional customer service as the first point of contact for the ELP department.
• Manages the ELP calendar of activities and, in collaboration with team members, documents the impact of ELP programs. Manages the ELP email inbox, ensuring timely and professional responses to all inquiries.

• Collects program data from internal and external sources to prepare presentation materials, annual and evaluative reports, and routine correspondence. Drafts and edits emails, memos, meeting notes, and other documents. Assembles briefing materials and agendas for meetings and events.
• Creates student recruitment, application, and registration materials for programs, both in person and on digital platforms (e.g., Formstack).
• Communicates with internal and external stakeholders to ensure smooth processes for collecting and processing student information.
• Establishes and maintains systems for data collection and management, including participant databases, attendance, and payment records.
• Regularly updates departmental data in Salesforce, generating meaningful reports for regular requests and the department?s annual report. Supports Institute-wide data collection and management efforts.

• Tracks, organizes, orders, receives, and coordinates the inventory and distribution of department supplies, program materials, appreciation items, food supplies/catering, and equipment.
• Collaborates with team members and serves as the department point person to coordinate event operations, including mentee transportation, technology, media, registration, swag, facilities, supplies, and catering.
• Supports and coordinates recurring operations for program sessions, including transportation logistics for mentees, facility and technology needs, space reservations, room setup, and ordering and setting up supplies.

• Performs financial support functions, including but not limited to reconciling expense reports, and processing honorariums, stipends, and grants in accordance with policies and procedures and within stated deadlines.
• Assists department directors in planning and monitoring the annual budget and multi-year financial processes. Reviews monthly budget reports to manage department-wide spending and ensure accurate record-keeping.

• Performs other job appropriate duties, as assigned.

• Not Applicable

Basic Qualifications

• Bachelor's degree or an equivalent combination of education, training, and experience.
• Three or more years of relevant experience in an office environment. Education beyond high school may count towards experience.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

Additional Qualifications and Skills

• Must have the aptitude for quickly learning and using new technology. Knowledge of CRMs like Salesforce, financial applications such as CONCUR and B2P, collaboration tools like Asana, and applications like Canva is a plus.
• Effectively work with multiple groups across the HRI campus in a fast-paced, customer-oriented, high-energy environment.
• Ability to think quickly, manage multiple priorities, generate solutions when unexpected problems arise, and take initiative when appropriate.
• Engage constituents with poise and self-confidence, delivering excellent customer service. Strong verbal and written communication skills, with a detail-oriented and proactive approach.
• Ability to adapt to changing circumstances and work flexibly, both independently and as part of a team.
• Experience in non-profit, higher education, or youth/community-facing environments. Interest in and comfort with interacting with a diverse community of high school and college-aged students is a plus.

Physical Requirements

• This position involves sitting, standing, and working at a computer, as well as standing and walking to across the University campus or to partner sites to attend meetings and participate in events is required.
• Lifting/Pushing/Pulling requirement of up to 50 pounds occasionally.
• Additional physical/mental requirements may not be listed above but are inherent in performing the position's essential functions.

Working Conditions

• The work associated with this position is performed in an office environment.
• Work hours between 9 am to 5 pm and a 5-day Monday through Friday work week should be expected for this role. Occasional work beyond 5 pm may be required to provide support during ELP sessions.
• Flexibility to adjust work schedule will be required.

Additional Information

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

About Harvard University Radcliffe Institute

Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

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