*** This position can sit in Overland Park, KS; Parsippany, NJ; Allentown, PA or Frisco, TX ***

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is “yes,” you should join T-Mobile’s All-Star Legal Team!

This highly visible position is responsible for handling all aspects of technical projects related to real-time interception and location for the Law Enforcement Relations (LER) Team. The incumbent is responsible for initiating programs, following their progress and serving as a support provider in case issues arise. They will coordinate efforts among LER, TMUS Engineering and outside vendors, as well as develop effective schedules and suggest action items that still need to be completed to successfully complete the project. The Program Manager is responsible for conducting approved testing scenarios on communications monitoring solutions installed on the TMUS network. They shall also frequently work with federal, state and local law enforcement technical officials to test, plan and troubleshoot interception issues. Frequent overnight and last-minute travel should be expected.

What you’ll do in your role.

• Collaborate with various technical functions and vendors to plan, develop, test and troubleshoot network surveillance and real-time location systems, including (but not limited to) switches, features or upgrades.  Monitor, escalate and manage tickets submitted by LER members to appropriate technical areas and vendors concerning intercept and real-time location systems, ensuring completion and/or follow-up. 
• Liaise extensively with law enforcement and all other emergency management agencies at all levels providing support, VPN connections, training, presentations and strategic guidance on CALEA and other real-time information systems.
• Identify and proactively address law enforcement real-time data issues through training on our systems, meetings and conference attendance to effectively initiate problem-solving projects to minimize issue impact.
• Represent LER in product and service development projects to test and ensure CALEA compliance for new products and services.
• Respond to calls received by LER Intake Function, involving Tier II questions regarding CALEA services, CALEA network and location information.
• Audit and manage intercept systems to ensure records of system configurations/ characteristics/details are accurate, implementation requests are up-to-date, systems are working properly and training for use of such systems is complete.
• Develop, maintain, and monitor reasonable and realistic service level agreements concerning electronic surveillance systems with our customers and employees, resolving issues as necessary and reporting performance to the LER leadership team.
• Coordinate with TMUS LER teams to develop and deliver training on intercept and real-time location systems, policies and practices, ensuring documentation is up to date.
• Build and maintain effective relationships with key internal partners (at all levels) such as Engineering, EIT, Enterprise Program Management Office and other parts of the Legal Department to advocate for needs of the LER team and ensure that T-Mobile resources are collaboratively used to resolve requestor concerns.
• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you’ll bring.

• Bachelors Degree preferred.
• 4-7 years - Specific testing CALEA experience in intercept testing or implementation within a communications service providers’ network or law enforcement monitoring facility.
• 2-4 years - Program management, project management or related experience
• An in-depth working knowledge of Verint and Ericsson technical solutions for lawful intercept.
• Strong organizational, reporting, analysis and process improvement skills with demonstrated attention to detail and ability to quickly decipher complex technical or legal information.
• Excellent judgment and decision-making concerning the legal, financial and ethical implications of potential actions, policies and procedures for legal compliance.
• Knowledge of CALEA, ECPA, CPNI and other LER related laws and regulations as well as standards for lawful interception (such as J-STD-025.
• Ability to obtain Secret or Top-Secret Security Clearance.
• Ability to partner effectively with various internal and external business groups and exhibit a keen business sense to offer practical solutions that meet the needs of the business and its customers, partners and requestors.
• Ability to quickly decipher complex technical or legal information with attention to detail.
• Ability to present effective presentations to internal and external technical audiences.
• Ability to effectively communicate technical information to a non-technical audience.
• Sound understanding of the legal requirements pertaining to the conduct of court order compliance and the ability to work in cooperation with law enforcement agencies when appropriate.

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. 

About T-Mobile

The Un-carrier formula is so simple. Love customers. Listen to them. And change the industry to make it better for them. Easy to say, but apparently hard to do, especially if you judge the actions of our competitors. We’re inspired to keep going because of this secret: Customers NOTICE when you put them first. There’s no other explanation for 1.2 million new postpaid account net adds in the last year alone — the highest number reported by any company. 2021 was our best growth year EVER, with 5.5 million new postpaid lines added. This was the most customer growth we’ve EVER delivered and also the most in the wireless industry.We do it with the most capable, empathetic, customer-loving team in the wireless industry. Across Retail, Care, Engineering and more, Team Magenta is the heart, soul, face and voice of this company. T-Mobile thrives because of them. And we’re continuing to grow this team of customer-obsessed heroes. We hired thousands of employees in 2021 and will keep bringing in more diverse talent whose various backgrounds, skillsets and experiences will continue to drive our business.

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