The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Columbia University Ceremonies Office is responsible for organizing and executing some of the most significant events held by the university. These include commencement ceremonies, inaugurations, trustee-related events, and other key ceremonial occasions which celebrate the university???s achievements and traditions. The office collaborates with the Office of the President, faculty, and various university departments to ensure that these events reflect the institution???s mission and values.
We are seeking a proactive and detail-oriented individual to join our team as a Project Coordinator for University Ceremonies. This individual will play a key role in managing the logistical, administrative, and communication aspects of numerous university ceremonies with a primary focus on Commencement Week. The role involves supporting customer service, inventory management, event planning, and website maintenance to contribute to the smooth and efficient execution of various projects.
Responsibilities
Respond to customer service inquiries from students and families via email, primarily regarding Commencement Week events. Resolve issues independently with minimal supervision and provide timely support. Assist with the implementation of a new inbox management platform and develop efficient workflow processes, utilizing analytics to enhance overall service experiences.
Assist the ticketing team with troubleshooting student inquiries and independently resolve issues. Collaborate with ticketing vendor to ensure smooth operations and timely solutions.
Manage an extensive and diverse inventory, including furniture, volunteer apparel, university branded items, regalia, and more. Engage with multiple vendors to place orders while maintaining accurate and detailed records of item locations, quantities, and descriptions. Proactively order supplies to meet event needs and ensure a comprehensive understanding of all assets.
Conduct regular audits and updates of the Commencement website to maintain accuracy and usability, ensuring visitors have access to the most up-to-date information.
Provide administrative and logistical support before, during and after events for assigned programs.
Independently archive event materials, analyze data, and prepare comprehensive reports that provide actionable insights for future event planning improvements.
Draft, edit, and tailor various marketing communications to effectively inform and engage diverse audiences, including students, families, and university constituents. Ensure content aligns with the needs of each audience and review materials for clarity, consistency, and relevance.
Assist with other duties to support the team???s success.
Minimum Qualifications
Bachelor???s degree and two years related experience.
Qualifications
Exceptional communication skills, both written and verbal.
Prior experience in event planning and coordination.
Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks.
Ability to collaborate effectively within a team environment.
Resourcefulness and adaptability in a fast-paced, dynamic setting.
Commitment to professionalism and high standards of customer service.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.
