Associate Product Manager

Location:
Job ID: 72192

JOB POSTING

This position works remotely requiring a telecommuting agreement and adherence to the UCSC Telecommuting/Remote Work Guidelines. The employee shall be available in a full-time capacity during assigned telecommuting work hours (specific hours to be discussed with supervisor). While telecommuting/remote working, the employee is responsible for ensuring a worksite environment suitable for accomplishing their regular job duties during scheduled hours of work and, if applicable, arranging for dependent care just as they would if they were working at the regular UCSC worksite.

NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's

INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 09-10-2024



ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Smarter Balanced Assessment Consortium (SBAC) is a public agency supported by 13 members (states and territories). Through the work of thousands of educators, Smarter Balanced created an online assessment system aligned to the Common Core State Standards (CCSS), as well as tools for educators to improve teaching and learning. Smarter Balanced is housed at the University of California Santa Cruz (UCSC) Silicon Valley Extension.

Our work is guided by the belief that a high-quality assessment system can provide information and tools for teachers and schools to improve instruction and help students succeed - regardless of disability, language, or subgroup. We involve experienced educators, researchers, state and local policymakers, and community groups working together in a transparent and consensus-driven process.

Smarter Balanced staff have a profound commitment to UCSC's Principles of Community including embracing diversity, equity and inclusion.

UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, our certificate programs match the economic demand of your industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit and instructor qualifications. Many of our courses may be applied toward degree programs, or may be eligible for professional certificates and licenses.

More information can be found at https://smarterbalanced.org/

JOB SUMMARY

The Associate Product Manager creates and maintains technical documentation, including user guides and system manuals. Works with the product development team to gather client feedback, address concerns, and resolve issues. Uses analytical frameworks for prioritizing product features, filtered against market/competitive analysis and available system data, to best meet strategic goals. Builds requirements based on input from State Educational Agencies, educators, and staff to estimate effort and filters against market/competitive analysis. Determines how to use resources to meet schedules and goals. Understands layered user personas and refines user experience to drive customer satisfaction and business impact. Establishes systems and processes to prioritize product development plans and feature enhancements. Manages product development work with matrixed staffing resources.

APPOINTMENT INFORMATION

Budgeted Salary: $63,800 - $99,702/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: Remote

Union Representation: Non-Represented

Job Code Classification: 007458 (PUBLICATIONS PROD SPEC 3)

Travel: Up to 25% of the time

JOB DUTIES

60% - Product Documentation

• Creates and maintains technical documentation, including user guides, system manuals, and online help.
• Collaborates with SMEs to gather information and understand product features.
• Edits and revises documentation based on feedback from stakeholders.
• Ensures documentation meets organization standards for accessibility, quality, consistency, and accuracy.
• Utilizes documentation tools and software to manage content and version control.
• Conducts usability testing and incorporates user feedback into documentation process and product improvements.

40% - Product Development and Operations

• Helps identify market trends, client needs, and competitive products to inform product development.
• Engages with clients to gather feedback and understand their needs and pain points.
• Addresses client questions and concerns, working with cross-functional teams to resolve issues.
• Helps develop and prioritize the product roadmap based on client needs, market research, and business goals.
• Helps write product requirements and user stories for new features and enhancements.
• Works with engineering, design, and other teams to understand and meet product requirements.
• Uses data analytics tools to analyze client feedback, product usage, and identify areas for improvement.
• Suggests improvements and new features based on data analysis and customer feedback.
• Continuously develops product management skills through training, mentorship, and hands-on experience.
• Keeps abreast of the latest trends and best practices in product management and technology.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Technical Communication, English, Education, or related field and / or equivalent experience / training.
• Significant experience in technical writing or documentation, preferably within the education or edtech industry.
• Experience with developing different types of documentation (e.g., user manuals, API documentation, training materials, etc.).
• Proficiency with product management and documentation software applications (e.g., MS Word, Google, Adobe Acrobat, Jira, Confluence, etc.).
• Exceptional writing and editing skills to communicate complex information clearly, concisely, and accurately.
• Strong skills in document design and layout principles to effectively produce visual and text materials that meet and satisfy the needs of clients.
• Familiarity with best practices and standards for technical documentation, including adherence to accessibility requirements.
• Excellent collaboration and communication skills to interact effectively with a variety of clients, SMEs, developers, and vendors.
• Time and project management skills to effectively establish priorities and meet competing deadlines across multiple small and large projects simultaneously.
• Strong research and analysis skills to gather information from various sources, understand the information, and organize the information logically.

PREFERRED QUALIFICATIONS

• Possess and apply a basic knowledge of the Software Development Life Cycle (SDLC) method necessary to perform product support responsibilities.
• Experience ensuring that organizational practices, services, and behaviors support and promote diversity among staff.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to travel nationally.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psc/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=72192&PostingSeq=1&SiteId=11〈uageCd=ENG&FOCUS=Applicant

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.







Copyright 2024 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-5a06bdc1af4d034e896dce74bcd25c82

Return to Search Results