Responsibilities: Work with Client Service and/or client to recommend methods to accomplish desired results; translate client requirements into operational instructions and question atypical requests; provide time and resource estimates upon request. Manage and provide technical leadership on a project basis and is able to proactively identify and solve business and technical problems; design and establish criteria for User Acceptance Testing (UAT) and production implementation; ensure quality assurance procedures have been performed; audit quality assurance process for assigned projects across business unit. Review and audit processes with attention towards automation and continuous improvement concerning efficiencies, costs, turnaround,