Academic and Student Success Advisor

Job no: 541295
Work type: Staff
Location: Monterey Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Classification: Student Services Professional III
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $5,276 to $5,610* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: September 2, 2024
Recruitment Status: Extended

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general direction of the Director for Advising and Student Success, the Academic & Student Success Advisor provides academic advising, student success coaching, and support to students in any major. The Academic & Student Success Advisor meets with matriculated and prospective students in a variety of settings, including short trouble-shooting drop-in sessions as well as longer in-depth appointments offered virtually and in-person, and in the evening as well as during daytime hours. This role also creates and hosts major-specific academic advising workshops and student success workshops on topics such as policies and procedures, campus resources, financial literacy, and time management. The Academic & Student Success Advisor will use professional skills, expertise, and judgment developed via a combination of past work experience and graduate coursework to assess and develop recommendations and support strategies for students facing sensitive and/or multiple challenges.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Provides holistic academic advising to matriculated undergraduates in any major or minor by applying comprehensive understanding of CSUMB and CSU academic and enrollment policies, CSUMB degree requirements, the curricular offerings and major requirements of all majors, transfer agreements, and CSUMB student support services. Utilizes an in-depth understanding of the CSUMB undergraduate curriculum, general knowledge of financial aid, housing, and tuition payment processes and deadlines to addresses a wide variety of student concerns, and provides referrals as necessary or appropriate. Provides evening drop-in virtual academic advising and referrals for students, and also meets with students in longer, in-depth, pre-scheduled in-person or virtual meetings in which an assets-based approach is utilized to identify a student's strengths and talents to develop individualized recommendations to address the barriers and student challenges. Helps students select appropriate coursework to prepare for internships, specific jobs, careers, or certifications, or for graduate school. Collaborates with departments such as Admissions and International Programs, and with the registrar and graduation evaluators on complex student situations to provide seamless support for timely graduation throughout a student's time at CSUMB.
2. Provides in-depth student success coaching, advising, success plans for students facing complex, confidential challenges that affect their academic success and wellness. Helps students navigate CSUMB processes and timelines and makes appropriate referrals to other campus programs based on the comprehensive understanding of services such as Financial Aid, Personal Growth and Counseling Center, Student Accessibility and Disability Center, Basic Needs, Undocu-Success Center, Housing, Career Development, Student Engagement and Leadership Development, Otter Jobs, College Support Programs, and Student Receivables. Also, helps students interpret and act upon communication sent by other campus departments. Develops student-specific recommendations and action plans utilizing comprehensive knowledge of theories and best practices in academic and success advising, gained from a combination of graduate coursework, ongoing professional development, and past experience.
3. Serves as a resource for prospective students by offering evening virtual drop-in sessions for those who reach out for academic advising information. Refers prospective students to online resources such as major preparation guides on assist.org, the CSUMB catalog, and CSUMB degree pathway documents on the CSUMB advising website. Helps admitted students navigate CSUMB processes during their transition to CSUMB, and shares knowledge and provides referrals to other programs on campus such as Admissions, Student Accessibility and Disability Center, Undocu-Success Center, Financial Aid, Housing, and College Support Programs.
4. Supports the Director in identifying program needs and recommending changes in advising-related processes including processes shared with other departments as well as enhanced use of technology, to improve the student experience and reduce inefficiencies in CSUMB cross-departmental processes (such as transfer credit evaluation and posting or digital degree planners). Assists in the onboarding and training process of new advisors.
5. Prepares and delivers daytime and evening workshops and presentations on academic advising and advising resources, and student success topics such as growth mindset, tapping into cultural capital, financial literacy, time management, or policies and steps to success for students who are struggling academically.

Other Functions:

1. Promote and maintain an atmosphere of excellent internal and external customer service, with respect for all students and the belief that all students can succeed at CSUMB with appropriate support.
2. Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

MINIMUM QUALIFICATIONS:

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience, with at least one year in academic, career, or retention advising. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:

A master's degree in a related field. Working knowledge and understanding of CSU and CSUMB academic and financial aid policies and graduation requirements, transfer agreements. Knowledge and experience implementing best practices to improve access and retention of non-traditional students and low-income and first-generation students. Experience developing and evaluating new programs, and implementing long-range program improvements. Strong intercultural oral and written communication skills, demonstrated ability to prioritize, multitask, and follow through under general rather than direct supervision.

Working knowledge of student information systems such as CMS/PeopleSoft. Experience and competence with spreadsheets, website maintenance, online case management systems, and standard software such including both Microsoft Office programs and Google Suite, and expertise in videoconferencing software.

Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service, multiculturalism and diversity, community service and institutional excellence. Experience working with a diverse and multicultural population.

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in https://apptrkr.com/get_redirect.php?id=5468928&targetURL=Academic & Student Success Advisor provides academic advising, student success coaching, and support to students in any major. The Academic & Student Success Advisor meets with matriculated and prospective students in a variety of settings, including short trouble-shooting drop-in sessions as well as longer in-depth appointments offered virtually and in-person, and in the evening as well as during daytime hours. This role also creates and hosts major-specific academic advising workshops and student success workshops on topics such as policies and procedures, campus resources, financial literacy, and time management. The Academic & Student Success Advisor will use professional skills, expertise, and judgment developed via a combination of past work experience and graduate coursework to assess and develop recommendations and support strategies for students facing sensitive and/or multiple challenges.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
  
  1. Provides holistic academic advising to matriculated undergraduates in any major or minor by applying comprehensive understanding of CSUMB and CSU academic and enrollment policies, CSUMB degree requirements, the curricular offerings and major requirements of all majors, transfer agreements, and CSUMB student support services. Utilizes an in-depth understanding of the CSUMB undergraduate curriculum, general knowledge of financial aid, housing, and tuition payment processes and deadlines to addresses a wide variety of student concerns, and provides referrals as necessary or appropriate. Provides evening drop-in virtual academic advising and referrals for students, and also meets with students in longer, in-depth, pre-scheduled in-person or virtual meetings in which an assets-based approach is utilized to identify a student's strengths and talents to develop individualized recommendations to address the barriers and student challenges. Helps students select appropriate coursework to prepare for internships, specific jobs, careers, or certifications, or for graduate school. Collaborates with departments such as Admissions and International Programs, and with the registrar and graduation evaluators on complex student situations to provide seamless support for timely graduation throughout a student's time at CSUMB.
  2. Provides in-depth student success coaching, advising, success plans for students facing complex, confidential challenges that affect their academic success and wellness. Helps students navigate CSUMB processes and timelines and makes appropriate referrals to other campus programs based on the comprehensive understanding of services such as Financial Aid, Personal Growth and Counseling Center, Student Accessibility and Disability Center, Basic Needs, Undocu-Success Center, Housing, Career Development, Student Engagement and Leadership Development, Otter Jobs, College Support Programs, and Student Receivables. Also, helps students interpret and act upon communication sent by other campus departments. Develops student-specific recommendations and action plans utilizing comprehensive knowledge of theories and best practices in academic and success advising, gained from a combination of graduate coursework, ongoing professional development, and past experience.
  3. Serves as a resource for prospective students by offering evening virtual drop-in sessions for those who reach out for academic advising information. Refers prospective students to online resources such as major preparation guides on assist.org, the CSUMB catalog, and CSUMB degree pathway documents on the CSUMB advising website. Helps admitted students navigate CSUMB processes during their transition to CSUMB, and shares knowledge and provides referrals to other programs on campus such as Admissions, Student Accessibility and Disability Center, Undocu-Success Center, Financial Aid, Housing, and College Support Programs.
  4. Supports the Director in identifying program needs and recommending changes in advising-related processes including processes shared with other departments as well as enhanced use of technology, to improve the student experience and reduce inefficiencies in CSUMB cross-departmental processes (such as transfer credit evaluation and posting or digital degree planners). Assists in the onboarding and training process of new advisors.
  5. Prepares and delivers daytime and evening workshops and presentations on academic advising and advising resources, and student success topics such as growth mindset, tapping into cultural capital, financial literacy, time management, or policies and steps to success for students who are struggling academically.
  
  Other Functions:
  
  1. Promote and maintain an atmosphere of excellent internal and external customer service, with respect for all students and the belief that all students can succeed at CSUMB with appropriate support.
  2. Performs other duties as assigned.
  
  KNOWLEDGE, SKILLS AND ABILITIES:
  
  Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
  
  Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
  
  MINIMUM QUALIFICATIONS:
  
  Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience, with at least one year in academic, career, or retention advising. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  
  Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
  
  PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:
  
  A master's degree in a related field. Working knowledge and understanding of CSU and CSUMB academic and financial aid policies and graduation requirements, transfer agreements. Knowledge and experience implementing best practices to improve access and retention of non-traditional students and low-income and first-generation students. Experience developing and evaluating new programs, and implementing long-range program improvements. Strong intercultural oral and written communication skills, demonstrated ability to prioritize, multitask, and follow through under general rather than direct supervision.
  
  Working knowledge of student information systems such as CMS/PeopleSoft. Experience and competence with spreadsheets, website maintenance, online case management systems, and standard software such including both Microsoft Office programs and Google Suite, and expertise in videoconferencing software.
  
  Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service, multiculturalism and diversity, community service and institutional excellence. Experience working with a diverse and multicultural population.
  
  SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
  
  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
  • This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
  • This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
  
  PHYSICAL ENVIRONMENT:
  
  Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
  
  The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.
  
  BENEFITS/PERKS:
  
  CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.
  
  APPLICATION PROCEDURE:
  
  For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
  
  CSUMB is not a sponsoring agency for staff or management positions.
  
  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing [email protected]. All employees must be eligible for employment in the U.S.
  
  GENERAL INFORMATION:
  
  CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
  
  CSUMB is a smoke and tobacco-free campus.
  
  EQUAL OPPORTUNITY EMPLOYER:
  
  CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
  
  
  
  To apply, visit https://careers.csumb.edu/en-us/job/541295/academic-and-student-success-advisor
  
  
  
  
  
  
  
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  About California State University, Monterey Bay

  California State University Monterey Bay (CSUMB), is a comprehensive public university committed to serving the diverse people of California, especially the working class, historically under-served, and low income populations. The university values an educational environment of cultural and linguistic diversity and gender equity; ethical reflection and practice; effective and experimental use of technologies as resources to people and catalysts for learning; and the integration of cross-disciplinary models enabling students, faculty and staff to engage in innovative instruction and coordinated service learning. The curriculum is organized around student learning outcomes. It is global in perspective, and of sufficient breadth and depth to meet local, regional, and statewide needs, specifically those of both isolated rural communities and inner-city populations. The identity of the University is framed by substantive commitment to a multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community service. The campus is located on Monterey Bay, 100 miles south of San Francisco.

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