Serves as an integral member of the Office of the Registrar management team. Oversees the administration of course scheduling and student registration. Develops procedures and assessment methods to support effective and efficient application of academic policies. Coordinates data collection, assessment, and performs complex technical duties related to registration activities.

Essential Functions and Responsibilities: Manages the operation of the registration office; maintains course scheduling guidelines, room attributes, scheduling reports, and course change procedures; maintains processes for self-service, manual and administrative student registration activities, registration reports, enrollment verification, university exit requests, and academic suspension; assists with resolving student, faculty and staff complaints.

Supervises, trains and evaluates assigned staff responsible for processing and maintaining student registration and course scheduling; establishes work manuals, schedules and assignments; works with staff to ensure high-performance, service-oriented environment.

Organizes and monitors electronic and printed communication of essential registration functions; assists with the distribution of academic calendar activities, deadlines, and responsibilities, university policy guidelines, and state/federal notices; coordinates academic catalog updates; manages office website.

Coordinates registration data collection, assessment and creates reports on all findings; evaluates the effectiveness of existing university and office policies, recommends changes and develops procedures; assists with the development of annual goals and reporting for the department.

Interprets and administers academic policies; provides support, explores alternatives, and documents resolutions with students, faculty and staff for policy exceptions; stays knowledgeable on university, state and federal policies related to academic records and registration, updates processes to maintain compliance, and participates in audits as necessary; assists with the management requirements of the Family Rights and Privacy Act (FERPA) as it affects release of confidential information contained in student academic records; maintains the self-service proxy release process.

Performs complex technical duties to build registration activities and serves as a resource to troubleshoot enrollment issues in the student information system; collaborates with IT staff to maintain registration databases and computer program processes; assists with strategy development and implementation for long-term student database management and other technology related applications.

Serves on committees and taskforces as assigned.

Other Functions and Responsibilities: Assists with training new hires. 

Performs other related duties as assigned.

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday.

Supervision Exercised: Supervision is exercised over staff.

Reports to: University Registrar

Required Certifications, Training, and/or Licensures: FERPA Compliance Training to occur after hire.

Knowledge, Skills, and Abilities: 

Knowledge of: knowledge of and experience with data collection and reporting. University policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management. 

Skill in: written and verbal communication; Use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*. 

Ability to: coordinate policies and processes; exhibit leadership qualities deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; travel to and gain access to work site; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one tasks to another; work independently and in a team environment; develop and maintain effective working relationships.

(*) Developed after employment.

Minimum Qualifications: At least a bachelor?s degree; two or more years of experience in higher education enrollment services and/or student services; experience using a student information system.

Preferred Qualifications: Master?s degree; four years of experience in higher education enrollment services and/or student services in one or more of the following: academic advising, admissions, degree audit, one stop/integrated services, records, or registration; extensive experience with Banner or a similar student information system. 

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About Youngstown State University

An Institution of Opportunity: Youngstown State University inspires individuals, enhances futures, and enriches lives. As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our diverse, accessible, and quality education. Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond. We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centrality of Studen...ts – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, collegiality, equity and inclusion. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region. Please use the following link to learn more about YSU: https://ysu.edu/about-ysu

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