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JOB HIGHLIGHTS Provide oversight and coordination of NORAM end-user support services, with a specific focus on the delivery of NORAM service desk and field support services. Manage effective working relationships with other global and regional internal IT teams. Coordinate with third-party IT providers and ensure their effective delivery of IT services. Coordinate end-user relationship management with business units, service functions and company sites in North America Manage and coordinate incident escalation management with all necessary service delivery teams and business stakeholders.
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