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CSE-IT Service Desk Manager
Manage the Service Desk and Request/Incident Management Process (75%)Manage Incident Handling and Request fulfillment processes from point of contact to resolution.Act as the primary point of escalation for service complaints and suggestions.Develop and maintain Service Desk documentation, including resources for responding to user queries including knowledge-based articles, documentation, or guides.Research and implement solutions for Tier 1 and 2 -level incidents and requests.Lead weekly Service Desk Staff meetings and attend CSE-IT managerial meetings.Supervising, recruiting, training, and evaluating Service Desk staff members.Manage CSE-IT fleet operations and loaner poolService Management and Project Man


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