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Loan Care Advisor
The Loan Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our loan customers and interacting with our Service Support team as well as our other team specialists to ensure each and every customer is met with service excellence.WHAT YOU'LL DODuties & Responsibilities:Ensure customer satisfaction and retentionDeliver technical, troubleshooting and service support via phone, chat and emailDe-escalate situations involving dissatisfied customers, offering patient assistance and supportAttend and participate in training sessions and team meetingsAbility to adapt to change a


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