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Position Summary  The Associate Service Management Analyst manages a portfolio of MCNC’s cybersecurity services to ensure that they meet or exceed performance expectations defined in MCNC’s services contracts and by MCNC’s customers. The Associate Service Management Analyst acts as a central repository for current knowledge regarding assigned product groups in order to ensure knowledgeable business decisions.   Key Responsibilities/Duties  Service Management: Implements and updates business processes to maximize efficiency, productivity, and drive the delivery of products, goods, and services to customers in a quality and timely manner. Monitors and maintains key metrics