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Customer Service Representative ~ Online Banking
About Us**This position is eligible for a Hybrid work schedule, three days in Westboro, MA and two days remote. New Hires are eligible for a $2,500.00 sign on bonus**OverviewThe Online Banking Customer Service Representative is a key role focused on providing exceptional service to consumer and business customers through both direct customer contact and administrative activities. The CSR is expected to be highly proficient in resolving problems, aid in the resolution of complicated customer issues, understand and explain various digital banking products and services, identify customer needs, and recommend appropriate solutions. Serves as a subject matter expert providing internal support for other customer-facing area


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