We are seeking a Program Officer who will oversee all phases of project management for programs that support both the strategic mission of the Associate Vice Provost for Public Sector Innovation and Design and the departmental goals of the Analytics Initiative within the Center for Government Excellence. You will participate in strategic planning and tactical execution of programs; facilitate communications between functional areas; coordinate the work of teams comprising all kinds of professionals. Program Officer will execute project management processes and methodologies to ensure projects are delivered on-time and within budget, and follow high quality standards. You will coordinate project plans, team and work assignments, guiding, and monitoring work efforts daily, identifying resource needs, performing quality review, and escalating functional, quality and timeline issues appropriately.
These efforts will also include setting agendas, coordinating and facilitating meetings, and taking notes and circulating to all appropriate parties. In addition to their project management efforts, the Program Officer will collaborate with others with program management responsibilities to ensure all programs maintain fidelity to our project management methodologies, best practices, and related standards.
The Program Officer must be someone with experience working in teams, with passion for encouraging and enabling an inclusive and dynamic work culture, and who can lead members of these teams to work autonomously. You will be expected to support externally-facing digital projects, as well across all of the AVP-PSID's associated centers. To do so effectively, the Program Officer must be an excellent communicator, who is detail oriented while keeping an eye on the bigger picture.
The Program Officer must have a strategic mindset, leadership qualities, and an understanding of the AVP-PSID's delivery methods, and informational software tools. You must also be able to advocate for project management across the organization.
You will report to the Deputy Director of the Analytics Team, who also serves as the Lead Program Coordinator in the Organization. Also, the Program Officer will work closely with the AVP-PSID's operational unit, particularly the technology team, and its associated centers.
The AVP-PSID and its centers is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. The Program Officer must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.
Specific Duties & Responsibilities:
Program Management (70%)
Manage relationships and coordinate activities with diverse partners including numerous JHU schools and business units, including the President's Office; philanthropic organizations; NGOs; vendors; and governments
Gain an understanding of end-user needs and experience with quantitative and qualitative data collection and analysis using platforms such as Google Analytics
Identify and fill product gaps and create new ideas that grow market share, improve partner and funder experience, and drive growth
Translate requests into technical requirements and processes for our team of instructors and web and content developers and other important audiences
Scope and prioritize work based on internal and partner impact and capacity
Balance external partner requests with internal capacity and coordinate timelines across projects
Collect and analyze data from website monitoring software and other platforms, create reports, review and explain trends to support marketing, admission, program delivery, and program design for online education
Monitor project activities, outputs, and progress towards anticipated results
Leadership of Program Management Standards & Practices (25%)
Follow, suggest, and manage program-management-related governance processes, procedures, templates, and assist the Deputy Director/Lead Program Coordinator with encouraging/coaching other program managers and coordinators in the use of reporting and recording standards for the staff.
Help design the AVP-PSID's program management software and the dashboards it propagates, in coordination with the Technology Officer and others on the operations team
Support Program Coordinators and other team members in multiple ways which may include:
Managing shared resources across programs and projects
Developing, and ensuring the use of project management methodologies, best practices, and standards across the organization
Providing coaching, mentoring, training, and oversight for Program Coordinators
Monitoring compliance with project management standards, policies, procedures, and templates
Managing project policies, procedures, templates, and other shared documentation
Motivate staff to promote and ensure project management best practices are implemented
Coordinating communication across centers, programs, projects
Other Duties as Assigned (5%)
Routine administrative responsibilities, including scheduling and document management
Minimum Qualifications (Mandatory):
5 years of relevant experience
3 years of relevant experience
* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Experience managing diverse teams, and all partners
Experience using project management
Experience managing projects or teams over several time zones
Experience managing all aspects of successful projects throughout their lifecycle
Special Knowledge, Skills & Abilities:
Knowledge of the public sector and its application of data and evidence
Knowledge of public health-related data and its application for public understanding
Understanding of qualitative and quantitative research methods
Ability to engage people in a collaborative work environment
Team player with ability to manage workload across multiple programs and teams in a matrix organization.
Excellence in proactive reporting and communication
Experience managing regular communication with the diverse teams, principals, and partners
Proficiency using Asana
Excellent written, presentation, and research skills
Level of Independent Decision Making:
Internal & External Contacts & Stakeholders.
JHU President's Office – information exchange
JHU Communications Office – information exchange, negotiate
Bloomberg School of Public Health - coordination, information exchange, influence
Other JHU leaders and researchers – coordination, information exchange, influence
AVP-PSID's Program Coordinators – convene and influence
AVP-PSID's executive team – information exchange, consult
Public (e.g., Coronavirus Resource Center users) – information exchange
Classified Title: Program Officer Working Title: Program Officer, CCI Role/Level/Range: ACRP/04/MD Starting Salary Range: $53,019.84- $72,934.56(Commensurate with Experience) Employee group: Full Time Schedule: 5/37.5 Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60006654-KSAS - Centers for Civic Impact Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.