Administrative Coordinator, Tufts Global Education
Location: Medford, Massachusetts
Internal Number: 17211
Tufts Global Education serves as a hub of international programs and initiatives at the School of Arts & Science and School of Engineering. TGE oversees study abroad, international exchange programs, international learning collaborations, and faculty-led custom programs. We currently operate 11 of our own programs, Tufts Programs Abroad, in Chile, China, Ghana, Hong Kong, Japan, London, Madrid, Oxford, Paris, Pavia, and Tübingen. We facilitate student participation in approved partner programs throughout the world. TGE develops custom programs abroad during winter and summer sessions. About 40% of the junior class studies abroad for a semester or a full academic year. We host international exchange students and visiting scholars who attend Tufts for an academic term or custom program. The division works with faculty, students, and Tufts University on global engagement.
What You'll Do
This is a hybrid role. The expectation is that this role will be remote between the end of June to mid-August, depending on summer programs. And then expected on campus five days a week during the academic year (August to June), with the possibility for additional flexibility depending on the academic needs of the department.
The Administrative Coordinator will perform complex administrative duties in Tufts Global Education (TGE) and support the Associate Dean. This role provides an excellent introduction to various angles of global education including study abroad, faculty-led programs, hosting international exchange students, University-wide global initiatives, faculty partnerships, internationalization, curriculum development abroad, student advising, international agreements, global operations, and international health and safety.
Acts as the first point of contact in the front office reception area to create a welcoming and inclusive office environment by welcoming students, visitors, and partners on campus while answering a high volume of general inquiries by phone, email, and through social media
Coordinates and participates in outreach activities and study abroad fairs
Organizes, prepares, and schedules department, council, and committee meetings including distribution of meeting agendas and materials, taking minutes, and drafting action items; Handles Zoom links and collaborative online tools during the meetings
Manages the TGE calendar including complex schedules across international time zones and maintains the Associate Dean’s schedule
Provides administrative support coordinating and monitoring projects across TGE with the Associate Dean; Assists with project planning, prioritization, and tracking
Flags time-sensitive and priority issues for the Associate Dean and staff
Drafts communications, orders office supplies, organizes online files, submits data, updates website, posts on social media, provides event support, books space reservations, manages catering, submits announcements, and arranges staff travel
Leverages strong written skills and attention to detail in order to compose reports, flight manifests, visa documents, marketing material, and manage the general email box
Manages various office financial transactions
Provides research assistance as requested, gathering information and data and reports on results
Completes a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and other materials
What We're Looking For
Please submit a cover letter as a writing sample, in addition to resume, with application.
Knowledge and skills typically acquired through a bachelor’s degree and a minimum of 3+ years of work experience, preferably within higher education or international programs (global education, study abroad or cultural exchange)
Experience with program administration or administrative assistance
Interest in the field of global education and cross-cultural communication
Excellent written and verbal communication skills
Highly organized with strong customer service and time-management skills
Excellent interpersonal and intercultural skills needed to work in a highly diverse and international environment
Ability to pay attention to a high volume of details, meticulous accuracy, and complex requests
Ability to multitask and prioritize with multiple deadlines
Strong analytical and problem-solving skills
Ability to take initiative, and work both independently and collaboratively
Ability to work with frequent interruptions and with a variety of constituents
Proficient in MS Office, Google Suite, and Zoom; ability to learn new software programs
International experience through study, work, or travel
Ability to use good judgement, maintain confidential information, and exhibit patience in a fast-paced work environment
Knowledge or ease with software, CRM systems, and cloud-based programs. Familiarity with Canvas, Canva, InDesign, and Terra Dotta
Knowledge of a foreign language desirable
Experience working with a diverse and international student and staff population
Project management assistance
Demonstrated experience tracking workflow, tasks, and deadlines
Should be energetic, patient, flexible, and open to diverse work styles within the division
Special Work Schedule Requirements:
This is an in-person role based in Medford, MA
Occasional evening or early work hours due and a few weekend hours on a few occasions for events with advance planning
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.