Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Academic Support & Advocacy Center (ASA) invites applicants for the position of Office Assistant.
  
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
  
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
  
The Academic Support & Advocacy Center helps to support student persistence by centralizing student success professionals and incorporating differentiated and proactive care to students. The Office Assistant reports directly to the Executive Director and is responsible for the coordination and delivery of a full range of administrative services to the ASA. This position is to ensure excellent customer service is provided to campus partners including students, faculty, and staff; and that department goals are achieved.
  
The ideal candidate values teamwork and demonstrates strong organizational skills and attention to detail. Must have the ability to manage multiple priorities and projects, complete assignments on time while working independently with occasional supervision and the ability to communicate effectively across a diverse population.

 Responsibilities include:

• Serve as the first point of contact for students, faculty, parents, and visitors
• Respond to general inquiries via phone, email, and in person
• Coordinate communications with parents, students, and campus partners
• Provide administrative support including scheduling appointments and meetings, preparing materials for events and meetings, reserving rooms, and assisting with special projects
• Manage department calendars, electronic and confidential files, record-keeping systems, spreadsheets, and departmental email accounts.
• Maintain and update the department website, sort and distribute mail, and order and manage office supplies
• Attend training sessions as needed
• Perform other duties as assigned

• Six months as a Clerical Assistant 1 (Commonwealth title);

OR 

• Graduation from high school;

OR

• An equivalent combination of experience and training
• Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Teams

Required knowledge, skills, and abilities:

• Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation
• Ability to use an alphanumeric keyboard
• Ability to proofread information for conformance with prescribed standards
• Ability to sort and file information
• Ability to perform mathematical calculations
• Ability to follow oral instructions
• Ability to read and understand written materials
• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Ability to establish and maintain effective working relationships

• Minimum of one year of administrative or office support experience in education or related field
• Demonstrated written and verbal communication skills through regular drafting of professional emails, reports, or memos, and ability to communicate clearly and respectfully with individuals from diverse backgrounds
• Experience supporting scheduling tasks such as managing calendars, coordinating meetings or events per month, and assisting with logistics like room reservations and material preparation

About West Chester University of Pennsylvania

West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

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