Job Title

Job Description Summary

Job Description

What you will be doing:

• Assist the project manager in developing property management service plans;
• Assist in drafting the Customer Service Department's operation manuals;
• Formulate and implement annual and monthly training plans for the Customer Service Department staff;
• Responsible for receiving visitors, registering complaints, forwarding them, and following up on services;
• Handle the distribution of daily customer-related notices and announcements, as well as communication with customers;
• Provide meeting services, including reception, meeting room management, patrols, and management of meeting equipment;
• Assist the client's administrative department in supervising and evaluating the quality of relevant logistics service providers;
• Organize evaluations and assessments of parties related to service centers;
• Conduct quality checks and follow-ups on the services provided by related parties;

You are:

• Diploma or higher in Property Management, Hospitality, or related field
• Over 1 years of experience in customer service or property management
• Strong communication and interpersonal skills
• Experience in drafting SOPs and coordinating staff training
• Familiarity with complaint resolution and service quality assessments
• Proficient in Microsoft Office and administrative coordination
• Detail-oriented with strong organizational and follow-up skills

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.