Program Manager, Break Through Tech (NYC)

About Cornell Tech:
Cornell Tech is a graduate campus of Cornell University that brings together faculty, students, business leaders, and tech entrepreneurs in a catalytic environment to reinvent the way we live in the digital age.

A hallmark of Cornell Tech is a rapid pace of change and growth, which serve as opportunities to pursue excellence and improvement, not merely scale. We iterate to learn quickly from our activities and to improve our programs and ways of working. We further expect our organizational structure to continue to change, given the pace of our activities and programs and our iterative learning process. We see Cornell Tech serving as a model organization for our students, demonstrating the operations of a highly effective, dynamic, information-age organization.

About Break Through Tech:

Break Through Tech empowers, trains, and connects students from different lived experiences to influential tech opportunities. We are focused on launching a generation of diverse tech talent into the workforce with an emphasis on Black, LatinX, Native American, low-income women, and gender non-conforming individuals because those who break into today's tech jobs will be writing the rules that will shape the future for all of us.

Position Summary:

Break Through Tech is seeking a Program Manager to oversee the successful delivery of our innovative work-based learning programs. In this role, you will onboard and manage industry professionals, graduate students and other temporary staff who will in turn work directly with our students as they build their professional and technical skills.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Successful candidates will need to have and display the following competencies as part of this role:

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Decision Quality - Making good and timely decisions that keep the organization moving forward

Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals

Balances Stakeholders - Anticipating and balancing the needs of multiples stakeholders

This is a full-time, benefits-eligible 3-year term position with the possibility of renewal. This is a hybrid position with the expectation to work at least 1 day per week (Wednesday) on the Cornell Tech campus in New York City. Flexible work schedules are subject to change.

Visa sponsorship is not available.

Starting Salary Range: $96,800-$100,000.

Essential Functions:

Program Operations: 65%

• Plan and manage the successful delivery of program activities for one or more cohorts of participants:
  • Collaborate with other program staff to develop long range goals, action plans and measurement/evaluation processes; regularly review program strategic plan and assess effectiveness of the program in achieving it; determine any adjustments needed.
  • Develop, manage and oversee program budget; ensure that all grant obligations and reporting duties are met.
  • Develop and oversee the implementation of programmatic policies and systemic procedures.
  • Participate in and recommend strategic and operational planning for programs.
  • Coordinate and administer programs both in-person and online
• Ensure program health metrics and outcomes meet or exceed our benchmarks for quality and efficiency.
  • Track and report on program health metrics and outcomes data.
  • Produce regular program reports and develop special reports as needed.
• Monitor student engagement and progress towards goals; partner with other staff to ensure we intervene appropriately to maximize retention, completion and outcomes attainment.
  • Ensure all student issues are resolved in partnership with Program leadership and supporting teams
  • Advise and serve as a resource and liaison to students, connecting students with support resources as appropriate within Break Through Tech and beyond.
  • Provide guidance, advice, and oversight to student groups and organizations.
  • Oversee the facilitation and development of the student community to drive retention.
• Plan and execute key events and program components for participants including orientation sessions, training workshops, social events and other core experiences.
  • Work behind-the-scenes with other team members to produce events and experiences
  • May facilitate activities or present information during events and experiences
• Partner with other teams to ensure all challenges are addressed in a timely fashion to
• drive program success; may include the resolution of complex concerns and problems
• Partner with our Product Design team to inform changes to our program model over time.

Volunteer, Host Company and/or Temporary Staff Management: 30%

• Partner with other Break Through Tech teams to cultivate strong partnerships with corporate and university partners who supply volunteers, Sprinternships Hosts and temporary staff for our programs:
  • Share data and insights with the Industry Partnerships team and partners themselves in order to drive retention and expansion of strategic corporate relationships.
  • Coordinate with the Instruction team to support strong relationships with our university partners.

• Recruit, select and onboard volunteers, host companies and/or temporary staff in advance of program delivery:
  • In advance of each cohort, ensure each program has the right number of volunteers, host companies and/or temporary staff to adequately support our target student numbers.
  • Partner with other teams to source and recruit potential volunteers and/or temporary staff
  • Participate in Business Development calls with potential new partners and help with existing partner renewal
  • Guide volunteer project advisors through the project development process and preparation.
  • Guide mentors in preparing for monthly mentorship sessions.
  • Guide temporary staff in preparing for instructional and other support roles in the program.
  • Guide Sprinternships Hosts through the project development and program planning process.
• Manage volunteers, host companies, and/or temporary staff to deliver an excellent program experience for students:
  • Teams may include Challenge Advisors, Sprinternships Hosts, and/or Mentors as well as temporary staff (Instructors and Teaching Assistants), depending on the program focus areas.
  • Teams may require contributions from other Break Through Tech staff members including Student Success, Career Services or Industry Partnerships
  • Ensure all contributors are trained and supported to perform well in their roles
  • Intervene to address issues or challenges with volunteer, host company and/or temporary staff performance; ensure all volunteer, host company and/or temporary staff issues are resolved in partnership with Program Delivery leadership and supporting teams at Break Through Tech
  • Facilitate the development of a strong team culture for contributors. Drive positive team health and long-term retention and satisfaction of top performing contributors.

Other position-related responsibilities: 5%

• Participate in projects or other duties as assigned with occasional work responsibility falling above or below current classification.
• Completion of any university required compliance trainings.

Required Qualifications:

• Master's degree and 3 to 5 years relevant experience or equivalent combination
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students,
• faculty, staff, volunteers and community members.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Strong program management experience, preferably in the early career, internship or higher educational space.
• Demonstrated experience successfully delivering work-based learning programs in-person and online.
• Prior experience managing volunteers and/or temporary staff to deliver excellent experiences.
• Data-driven decision maker with experience leveraging tools including Microsoft Excel / Google Sheets, Microsoft PowerPoint / Google Slides to evaluate and report on impact and effectiveness.
• Excellent written and verbal communications skills, particularly when working with high level internal and external stakeholders.
• Detail-oriented and organized systems thinker.
• Ability to thrive in a fast-moving, quickly changing work environment

Preferred Qualifications:

• Experience working with diversity, equity, inclusion, and wellbeing programs.
• Deep expertise with early career programs (internships, apprenticeships, mentorships, new grad programs) in the technology industry
• Experience working with highly technical audiences (software development, computing, data science, AI)
• Experience leading programs for and with undergraduate students

Rewards And Benefits:

University Job Title:

Job Family:

Level:

Pay Rate Type:

Pay Range:

Remote Option Availability:

Company:

Contact Name:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

Union Positions

Current Employees:

Online Submission Guidelines:

Employment Assistance:

Notice to Applicants:

EEEO Statement:

Cornell University's history of diversity and inclusion encourages all students, faculty and staff to support a diverse and inclusive university in which to work, study, teach, research and serve. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified disabled individuals with disabilities under Section 503 of the Rehabilitation Act have rights in the application process and in employment under federal law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.