Service Now Developer

Job ID:
Location: Remote/Hybrid
Schedule: 8AM - 5PM
Category: Information Technology
Salary: $73,600 - $133,200
Full/Part Time: Full-time(100%)
Organization: Info Technology Solutions
Department: Rebecca Hutchins
Application Deadline: Open Until Filled

Position Information:
In support of the IT Service Management (ITSM) initiative, the Service Now Programmer will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. The Service Now Developer will serve as a developer for UC Riverside staff, faculty, and students configuring and building modules, forms, and workflows in the ServiceNow Platform to positively align with business strategies and affect business and student outcomes. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may also include providing administration, application development, maintenance, and technical support.

Please Note: This position is designated as a Career Ladder recruitment, which means the hiring department can recruit and fill this role at different levels within the position classification series. Therefore, this position is currently posted as a Service Now Developer (Applications Programmer 3, ID #35569700) and a Junior Service Now Developer (Applications Programmer 2, #35579483). Applicants are encouraged to review both positions to determine the best match to your skills. All applicants will be assessed based on the minimum requirements for the recruitment for which they applied. If you wish to be considered in both pools or are unsure of which level to apply to, please apply for both positions.

This position is classified as predominantly remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST).

The full salary range for the Service Now Developer is $73,600 - $133,200 annually. However, the expected pay scale for this position is up to $99,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.



Requirements:
Requirements

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.

Required

Experience Requirements

4 - 7 years of related experience.

Required

4 -7 years experience with ServiceNow module implementation and support

Preferred

4 - 7 years experience with ServiceNow IT Service Management (ITSM)

Preferred

4 - 7 years experience with ServiceNow Customer Service Management (CSM)

Preferred

4 - 7 years experience with ServiceNow IT Business Management (ITBM)

Preferred

Certification Requirements
CertificationRequirement

Service Now Certified System Administrator

Preferred

ServiceNow Application Developer Certification

Preferred

Special Conditions
Special

Must pass a background check.

Required

Occasional travel for university related business meetings, conferences and/or professional development.

Required

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

Required

Travel Outside of Normal Business Hours

Required

Minimum Requirements

Intermediate knowledge of secure software development.

Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.

Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.

Demonstrated ability to interface with management on a regular basis.

Demonstrated ability to contribute technical narrative to grant proposals.

Thorough experience with identification and use of code libraries and open-source forums.

Experience with planning for deployment and creation of feedback mechanisms.

Demonstrated software repository skills. Demonstrated testing and test planning skills.

Thorough experience with common programming tools. Demonstrated ability to follow software specifications.

Demonstrated effective communication and interpersonal skills.

Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.

Demonstrated broad problem solving skills.

Demonstrates understanding of ServiceNow best practices in the platform and its capabilities.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
APPLICATIONS PROGR 3 007300 22 Rebecca Hutchins Richard Rodriguez

Generic Scope
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope
Applies skills as a seasoned, experienced software professional with a full understanding of industry practices, community standards and relevant policies and procedures to medium-sized projects or portions of large projects with moderate scope and complexity. Resolves a wide range of issues. Demonstrates competency in selecting tools, methods and techniques to obtain results.

Department Custom Scope
In support of the IT Service Management (ITSM) initiative, the Service Now Programmer will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. The Service Now Developer will serve as a developer for UC Riverside staff, faculty, and students configuring and building modules, forms, and workflows in the ServiceNow Platform to positively align with business strategies and affect business and student outcomes. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may also include providing administration, application development, maintenance, and technical support.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Plans, designs, develop, modify, debugs, deploys and evaluates complex software for functional areas. Analyzes existing software or works to formulate logic for new complex systems and devises complex algorithms. Performs complex data analysis and tests/debugs complex software. Analyzes the design and use of complex data sources. Applies moderately complex programming security practices.

65%

Negotiates, develops and executes moderately complex test plans. Develops conversion and system implementation plans. Trains users in conversion and implementation of system. Performs complex data modeling, performance and integration testing and builds interfaces for a variety of internal and external constituents. Monitors and employs source code control techniques and configuration management.

• https://jobsportal.ucr.edu/jobs/35569700
  
  
  
  
  
  
  
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