Under the supervision and guidance of the department leader and/or seasoned analysts, the Application Developer Analyst I will be responsible to work with various Keck Hospitals departments to build sites and develop applications. They will ensure best practices are utilized and processes are maintained to ensure integrity and availability of all data across our SP platform and organization's information systems. Make sure that the business sites and apps needed for a business function and running smoothly, acting as a technical point of contact to fix application and site issues - on an immediate basis. Work within IT departments alongside Application Sr. Developers and SP Architect ensuring all applications and sites are working at optimal levels. Responsible for training and support to departments on deployed application.

Essential Duties:

• Solution Design and Development: Analyse events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organizations needs. Responsible for designing, coding and modifying websites, apps, and forms from layout to function and according to a client's specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation. Documents program code, job processes and program modifications. Used Agile Scrum Methodology to ensure high quality software delivery on project deadlines.
• Team Work and Project Management: Assist team leader/manager/director to establish project goals, milestones and procedures. Works on projects throughout the organization with guidance from department leader and/or more seasoned analysts, monitors and reports on project task progress, and involved in multiple projects. Manage own work efforts and time effectively while assuring attention to details and work with all relevant parties on the deployment of applications to the live site.
• Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems.
• Customer Service: Resolve customer questions and complaints, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards. Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
• Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
• Training: Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.

Required Qualifications:

• Req Associate's degree

• Minimum 2 years of relevant business support and/or information technology support experience if no Associates degree

• Req 0-1 year Some experience in relevant business support and/or information technology support experience. IF NO ASSOCIATE DEGREE: * 2 years of relevant business support and/or information technology support experience.

• Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
• Req Strong customer service focus.
• Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).

Preferred Qualifications:

• Pref Back-end Coding highly.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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