As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and / or work on medium to large projects of broad scope and complexity. May be recognized expert in an area of focus of business in clinical applications.

The Team Lead will work in multiple locations including UCSF Medical Center and Campus locations and Community Affiliate partner locations.

Technical: Independently resolves and assists teammates in troubleshooting the most complex problems both
internally and across integrated applications. Uses judgment and experience to offer solutions that are
future-proofed against known upcoming changes, reduce overall system maintenance, and reinforce
sustainability. Demonstrates ability to use advanced Chronicles and/or Clarity searches to identify the scope
and impact of changes. Creates comprehensive documentation and generates detailed notes on the scope and
impact of proposed changes.

Project Management: Creates and manages shared documentation such as build trackers, meeting notes,
testing scripts, and issues lists to drive projects to successful completion. Demonstrates ability to identify and manage the scope and impact of changes and to use negotiation tactics to resist scope creep and reduce meeting burden. Proposes standard work processes to reduce implementation hurdles and develops tools to communicate information and findings to customers and teammates. Manages project tasks, risks, and timelines and ensures that deliverables are measured against well-defined success metrics.

People Management: Builds trust and establishes solid relationships with customers and peers through
exceptional communication. Leads meetings with peers, customers, and operations where prioritization is
negotiated and established. Escalates issues based on sound judgment and experience. Participates in
both internal and external workgroups to develop or refine policy, and promotes diversity, equity, and
inclusion in the workplace. Mentors new and established employees and helps to develop soft skills like
dealing with challenging people, handling politically frought situations, getting answers quickly, and
escalating appropriately. Creates and uses systems to track work across teams and sub-teams.

The Team Lead is dedicated to high-level and detailed analytical work and functions as the team lead and solutions-oriented resource for the Cupid team. The Team Lead works under the direction of the Manager/Director to coordinate and support the configuration and build of the applications that fall under the responsibilities of this team including both Epic (Apex) and non-Epic. The team lead may also plan and lead medium to large projects of broad scope and complexity.

Partners with other application teams and clinical operations stakeholders to understand workflows and policies/procedures associated with the applications and workflows. In-depth and precise investigation and documentation of operational specifications and application functionality are required. Key technical activities include the analysis of new releases to determine how workflows should be modified, assigning work, and guiding analysts on the team to complete the build. Manages escalations from analysts and stakeholders. Successful candidates are skilled communicators who make decisions independently and in collaboration with others in both Health IT and operational teams. Leadership, organization, and collaboration are critical skills for this position

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $133,300 - $219,500 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html