Under general direction from the Center Director, the Operations Manager oversees the daily operations and logistics of Saint Louis University's Workforce Center, which provides premier, on-line technology training services to organizations nationwide. This position develops and implements policies and procedures, and prepares reports and analysis regarding the Center's productivity. This position supervises a team and helps scale the Center to expand services and increase revenue. Additionally, the Operations Manager works closely with both operations and sales staff to ensure seamless workflows and functionality.
PRIMARY JOB RESPONSIBILITIES
Manages daily operations and logistics of the Center including overseeing business practices and procedures, workflows, tools and policies; provides guidance with troubleshooting for both systems and staff; assists with the development and management of business plans and contracts; assesses services to determine customer and client needs; researches and establishes improvements to ensure excellent customer service and experience.
Manages departmental financial accounts including overseeing purchasing, billing and accounting activities; processes and approves requisitions and invoices; reconciles accounts for deposits/receipts; assists clients and corporate sponsors with billing and payment issues; invoices and collects payments.
Monitors, analyzes and forecasts revenue and expenditures; designs, analyzes and prepares ad hoc financial reports; ensures reconciliation of revenues and invoices; prepares and analyzes invoice, payment, and accounts receivable reports on a weekly, monthly, quarterly and annual basis.
Provides leadership to assigned staff, student workers or consultants by setting goals, assigning tasks, managing work schedules and workloads and evaluating performance; works with external vendors and independent contractors to accomplish projects on time and within budget.
Implements and fine-tunes workflows; understands and troubleshoots integrations and increases efficiency within systems.
Trains and upskills staff in the use of software applications.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Well-versed in a variety of software applications, including a full line of business and student tools
Knowledge of business, budget, and financial processes, and practices for small business.
Strong proficiency in use of software systems including a Customer Relationship Management (CRM) system like Salesforce; familiarity with building out and fine-tuning workflows in a CRM
Strong verbal and written communication skills.
Planning and organizational skills within the context of a small business or small department work environment.
Research and analytical skills.
Interpersonal and supervisory skills.
Ability to function independently with appropriate initiative, creativity, and attention to detail.
MINIMUM QUALIFICATIONS
Bachelors degree; supplemented with at least three (3) years of related work experience.
ABOUT THE TEAM
The Workforce Center was established in 2013 to address the skill needs of our modern and fast-paced workplaces. Powered by top-ranked Saint Louis University, the Workforce Center provides premier training solutions to corporations and individuals nationwide. With a mission to fulfill the needs of modern organizations, the Center offers a range of training topics including Cyber Security, Project Management, Agile, Analytics, Software Engineering and more. Learn more about the
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.
