Oversees operations in Student Center and Student Activities including supervision of staff and implementation and administration of the Center, its services, and all student engagement programs, events, and services. Oversees budgets, revenue and expenditures, contracted services, facilities, conference services, maintenance, equipment, card office, guest services, retail services, and all facets of student involvement and events. Working under general direction, develops guidelines and policies for operation of assigned areas in accordance with university policies and procedures. Guides, supervises, and develops staff according to university regulations, policies, etc.
Essential Functions and Responsibilities: Supervises staff; assigns and reviews work; establishes timeframes for the completion of assigned tasks; trains and orients new employees; approves/disapproves requests for paid leaves; interviews candidates for employment and makes recommendations for hire; evaluates employee work performance; receives and responds to grievances; provides assistance with the development of unit work procedures and policies.
Reviews recommendations by lower-level staff regarding the assigned area?s policies and procedures as it relates to completion of work and/or provision of services; prepares recommendations to supervisor regarding the assigned area?s policies and procedures as it relates to completion of work and/or provision of services.
Utilizes reports and other information/documentation in strategic, and regular, planning of the assigned area; prepares reports, recommendations, and other information/documentation to assist in strategic planning of the assigned area.??
Supervises the day-to-day functionality and assumes general oversight of the assigned area?s operations and services as related to any assigned program, initiative, or objective. Directs daily tasks related to the full scope of a department?s/division?s overall programs and/or services.
Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of the department?s/division?s overall goals and objectives.
Reviews and/or monitors records of daily tasks in accordance with the department?s/division?s (or University?s) policies and procedures and assures timely communication with supervisor, staff, and students where appropriate.
Gathers data and prepares reports and other information/documentation for review?related to the department?s/division?s programs and/or services, or one or more assigned components thereof.
Prepares for and attends events.
Remains informed of current developments and procedures pertinent to duties; participates in staff development activities; attends meetings, conferences, and other events.
Other Functions and Responsibilities: Assists with training new hires to include both student and regular employees.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor, divisional leaders, or the university administration.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: Typically, Monday through Friday; available to work evening and weekend hours as needed.
Supervision Exercised: Supervision is exercised over staff and students.
Reports to: Executive Director
Knowledge of: event management/programming*; application and implementation of new technology*; university policies and procedures*; office practices and procedures; Student Affairs/Student Experience goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.
Skill in: leadership; written and verbal communication; interpersonal relations; management; student engagement; student development; event planning; hospitality management; customer service; use of office equipment; typing, data entry; computer operation and use of computer software programs, student data, retail services, student involvement, or other applicable software.
Ability to: multi-task and manage in a fast-paced environment; achieve and maintain an environment of inclusivity; deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; travel to and gain access to work site; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one task to another; work independently and in a team environment; develop and maintain effective working relationships.
(*) Developed after employment.
Minimum Qualifications: At least a bachelor?s degree and at least four years of related experience in management/higher education. Demonstrated experience in project management, administration, programming, and/or supervision.
Preferred Qualifications: Master?s degree in higher education, college student personnel, or another related field. Prior work experience providing leadership and direction. Prior work experience creating and maintaining an organization that provides exemplary customer service and high levels of patron satisfaction. Demonstrated experience in recruiting and developing/managing an outstanding staff/team. Prior budget management experience.
An Institution of Opportunity:
Youngstown State University inspires individuals, enhances futures, and enriches lives.
As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our diverse, accessible, and quality education.
Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond.
We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centrality of Studen...ts – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, collegiality, equity and inclusion. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region.
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