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Assistant Vice President, Retail Banking
Position DescriptionUnder the direction of the Chief Experience Officer, the AVP Retail Banking leads and oversees the operations, sales, and service excellence provided in five Harvard FCU branch locations. This role supervises Branch Managers, providing leadership, coaching, and development to ensure branches deliver exceptional member experiences, achieve strategic objectives, and operate efficiently. The AVP will foster a culture of service excellence and constructive sales growth, while ensuring operational soundness, compliance, and continuous improvement. Duties include:Service Excellence Culture & Member Experience:


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