1. Manages relationships with external media sources. Pursues media coverage creatively and aggressively. Responds to inquiries from national and international news media, student media, the University community and the general public. 2. Enhances the overall quality of media relations for key stakeholders by preparing them for media interviews. Manages relationships with key campus stakeholders with a high degree of professionalism, judgment and understanding of stakeholder goals. 3. Creates compelling story ideas and narratives; produces content for both external and internal channels; writes copy and social media posts and manages content. 4. Plans social media strategies for key University communications and programs. Monitors University social media assets for negative comments or misinformation. 5. Supports short- and long-term communication planning with insights into audiences, channels and culture; coordinates with other communications professionals to achieve institutional goals; leads the communications process within developed standards and protocols. 6. Supports effective response strategies, often in crisis situations requiring 24/7 attention and intense media/public scrutiny, and articulates the University's position via personal interviews or written responses. 7. Produces multimedia content and manages the work of graphic and web designers, student interns, printers, video producers and photographers. 8. Manages communication plans for all stakeholders by understanding the significance of campus initiatives and/or academic work; creates compelling stories and messages to translate the significance through language that is clear and accessible for public awareness. 9. Develops and maintains regular contact with media representatives in multiple disciplines. 10. Maintains the Yale brand and graphic identity standards; supports and maintains standard operating procedures; contributes to digital asset management. 11. May perform other duties as assigned.
Required Skill/ability 1:
Demonstrated experience developing, managing, and executing high-impact, comprehensive internal communications programs and strategies, preferably related to healthcare and/or medicine. Experience in planning, coordinating, and preparing messaging/talking points and PowerPoint slides for town halls or other internal forums.
Required Skill/ability 2:
Demonstrated experience and ability in writing impactful internal communications that clearly articulate and engage internal audiences in an organization's mission, values, business strategy, goals, and priorities. Demonstrated ability in creating high-quality written and verbal internal messaging for executive and senior leadership.
Required Skill/ability 3:
Independent self-starter with outstanding written (editing/writing), verbal, and organizational skills and demonstrated ability to conceptualize and write compelling, high-quality content for intranets and other internal websites, newsletters, email announcements, digital signage, and other channels for a variety of audiences.
Required Skill/ability 4: Demonstrated ability to develop, execute, and measure the success of comprehensive communication plans and strategies on an ongoing basis and to summarize metrics/results to succinctly articulate the level of impact.
Required Skill/ability 5:
Proficiency with web/intranet content management systems; Microsoft PowerPoint, Word, Outlook, Teams, and Excel; internal communications platforms (e.g., Salesforce); and the ongoing management of email mailing lists. Ability and openness to identify and learn new technology, including YSM's content management platform (which is called Beatrix).
Preferred Education: Familiarity with survey building tools and Canva/Adobe (or other image creating/editing software). Strong interpersonal skills with the ability to develop relationships with all leadership levels, faculty, and other departmental stakeholders to develop content for distribution/publication. Proficient in Associated Press (AP) style
Work Week: Standard (M-F equal number of hours per day)
Posting Position Title: Communications, Officer
University Job Title: YSM Internal Communications Manager
Preferred Education, Experience and Skills: Familiarity with survey building tools and Canva/Adobe (or other image creating/editing software). Strong interpersonal skills with the ability to develop relationships with all leadership levels, faculty, and other departmental stakeholders to develop content for distribution/publication. Proficient in Associated Press (AP) style
Bachelor's degree in English, Journalism, Communications or related field and five years of experience in public relations, journalism, television, corporate communications or agency work or an equivalent combination of education and experience. Demonstrated experience in developing communications for a range of media and working with creative professionals in design, photography or video.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
