Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown. Data Center Services manages data center facilities enabling power delivery to the physical aspects of on-prem data center operations including power, cooling, fire suppression, monitoring of environmental conditions, and physical security of the spaces. Position Summary
The IT Hosting Facilities Analyst will ensure environmental, electrical and physical security services related to voice, data, wireless, 800 Mhz radio and cable television services for the UCLA campus. The IT Hosting Facilities Analyst will support the design, configuration, implementation, backup, and ongoing support of event monitoring systems, video recording systems, and development of standards and procedures related to supported infrastructure technologies including power supply, cameras, fire suppression systems, and environmental monitors. The Analyst will be responsible for assisting with day-to-day data center operations and servicing facilities to ensure efficient, reliable, and secure service is delivered to campus customers.
The IT Hosting Facilities Analyst will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications
One year experience working in one or more of the following fields: information technology or network operations, or a related field. (Required)
Prior experience in information technology, IT hosting facilities, or data center services. Fundamental understanding of IT operations and hosting facilities. (Required)
Experience collecting requirements and meeting deadlines for delivering colocation spaces and associated infrastructure. (Required)
Experience and understanding of UPS systems, HVAC systems, and other physical infrastructure associated with temperature control and power systems. (Required)
Experience working in a project-based environment using project management practices. (Required)
Three or more years experience working in one or more of the following fields: information technology or network operations. (Preferred)
Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)
Broad knowledge of safety policies, practices, and procedures pertaining to data center operations. (Required)
Ability to assess the criticality of problems and prioritize based on importance and urgency. Ability to assist with emergency response. (Required)
Strong customer service skills. Ability to triage and escalate to supervisors and/or other teams for resolution. (Required)
Strong written and verbal communication skills. Able to communicate ideas clearly. (Required)
Able to develop positive working relationships and a strong rapport with team members and stakeholders. (Required)
Strong organizational skills and is able to prioritize project needs. (Required)
Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)
Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
Thinks creatively and is able to work with agility in a fast-paced environment. (Required)
Education, Licenses, Certifications & Personal Affiliations
Bachelor's Degree in one or more of the following fields: computer science, engineering, computer information systems, or a related field. (Required)
Special Conditions for Employment
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Schedule
8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs. Union/Policy Covered
Why work at UCLA? Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
