The Associate Director of Boston Programs reports to the Director and manages operations for the Boston ESL and Pathway Programs (Global Pathways and NU Immerse). This position provides oversight of program operations, academic operations, customer service, enrollment forecasting, program quality and improvement, and communications. The primary focus of this position is to provide outstanding oversight over the day-to-day operational processes to support the long-term programmatic vision of the Boston programs.
Responsibilities include:
Manage and improve the student transition process from pre-matriculation program to degree program
Provide quality direct service to undergraduate and graduate level students
Tracking and compliance of student visas
Develops academic calendar
Manages AP credits for students
Manages student electives
Anticipating and managing student enrollment, generating and analyzing student information to evaluate programs and support academic advising, scheduling and staffing program courses to ensure student satisfaction, and collaborating with offices across campus.
The Associate Director will coach and assist others in resolving complex issues related to various stakeholders including students, faculty, and staff from other internal offices. S/he will serve as the lead for new projects and initiatives related to program management and will document and improve current processes to reduce errors and improve responsiveness.
This position will oversee the coordination of faculty and staff hiring and on-boarding.
- 4-6 years operational/management experience, preferably in higher or international education
- Experience and skills in academic operations, project management, data analysis, customer service, and students and faculty support
- Ability to meet timelines and deliverables while exercising independent judgment
- Strong leadership and communication skills; teamwork and strong organizational and interpersonal skills are essential
- Must be able to work well with many constituents: students, faculty, academic managers, and program offices from deans to support staff
- Ability to thrive in a fast-paced environment and flexibility in designing, understanding, and adjusting operational processes as required
- Strong proficiency with Microsoft Office applications required
- Familiarity with basic statistical analysis required
- Experience using Salesforce and Banner preferred
Position Type
Academic Administration
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.
