1. Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment. 2. Executes audio-visual service requests for classroom and event support. 3. Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment. 4. Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers. 5. Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 6. Escalates support issues within Media Services to ensure timely solutions. 7. Documents service requests and problem reports for departmental databases. 8. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 9. Tests and maintains audio-visual rental equipment. 10. Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment. 11. Performs component level replacement as needed. 12. Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities 13. May perform other duties as assigned.

Required Skill/ability 1:  Proven ability working in a fast-paced customer-focused AV environment.

Required Skill/ability 2:  Proven ability working with video conferencing, webcasting and course capture technologies (ZOOM, Skype and Panopto).

Required Skill/ability 3:  Excellent customer service skills and ability to be flexible and remain open to learning new technology that may be implemented.

Required Skill/ability 4:  Proven ability to multitask and handle multiple AV needs concurrently throughout the campus.

Preferred Education:  Experience providing support for all AV equipment. Experience providing support using Mac and PC laptop (PowerPoint, Keynote, Zoom). Basic operational understanding of AV distribution and switching devices.

Work Week:  Standard (M-F equal number of hours per day)

Posting Position Title:  Classroom Technology & Media Specialist 1

University Job Title:  Classroom Technology & Media Specialist

Preferred Education, Experience and Skills:  Experience providing support for all AV equipment. Experience providing support using Mac and PC laptop (PowerPoint, Keynote, Zoom). Basic operational understanding of AV distribution and switching devices.

Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little of no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

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