Enrollment Communications and Operations Specialist
Aurora University
Application
Details
Posted: 10-Dec-24
Location: Aurora, Illinois
Type: Full-time
Salary Details:
The anticipated pay range for this position is $55,000–$57,000 per year.
Preferred Education:
Bachelor’s
Internal Number: AU2024-55
Position Purpose: The Enrollment Communications and Operations Specialist works within enrollment operations supporting the Division of Enrollment and Marketing. Services include project management of communication efforts in enrollment for Aurora University.Essential Job Functions:Communication Plan Development and Project ManagementAct as a strategic partner to enrollment managers and University Communications to ensure alignment with goals and branding standards.Coordinate and manage enrollment communication projects, ensuring that projects are completed accurately, on time, and with input and approval from key stakeholders.Collaborate with enrollment managers to develop communication plans, including direct mail, email and digital marketing campaigns, and flyers, and implement them in Slate CRM.Build, design, and schedule email campaigns and portals.Streamline processes, address gaps, and recommend improvements to enhance marketing and communication efforts.CRM Operations and Technical ExpertiseManage and optimize functionality within CRM’s (Slate) email, forms, and portal modules.Develop and maintain content using Liquid markup, content blocks, and conditional logic.Build and manage queries to generate dynamic, personalized content for emails and portals.Apply knowledge of HTML/CSS to customize and enhance templates, portals, and email designs.Ensure the technical infrastructure supports effective and efficient communication workflows.Event Communication CollaborationCollaborate with the Enrollment Systems Manager to support event creation and query development for email invitations and event-related communications in Slate.Coordinate the development of event communication strategies, ensuring accurate content, timely production, and seamless delivery.Verify query accuracy and ensure smooth integration of event communications across all channels.Align event communication efforts with enrollment goals and institutional standards.
Core Competencies:
Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
Handle confidential information with tact and discretion.
Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.
Essential Job Functions:
Essential Job Requirements:
Education:
Bachelor?s degree required.
Experience:
1-3 years experience using a CRM required.
1-3 years experience in marketing highly preferred.
Prior experience using Slate is highly preferred.
Prior experience in higher education ideal.
Skills:
Project management.
Ability to prioritize work and meet deadlines.
Excellent proofreading skills, organization and detailed-orientation, and ability to multitask.
Demonstrated ability to troubleshoot and problem solve.
Physical Requirements:
Ability to work at a computer station for long periods of time.
Ability to move about campus.
Ability to communicate and interact via electronic mail, telephone, and virtually.
Aurora University is an Equal Opportunity Employer and is committed to becoming a model university of the 21st century. Toward this effort we are determined to have a faculty, staff, and student body reflecting the cultural demographics of the greater Chicago area.
Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.
AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.
We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a se...nsitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.
