Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.? We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines ? and depth in specific areas of expertise.? HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.? If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

This is a fully benefited, full-time Harvard University position that has been funded for 1 year from date of hire. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.

Please note we are seeking an experienced Business Systems Analyst with experience working with a team on building and enhancing custom applications. This is not a Data Analyst/Data Specialist or Business Process analyst.

Reporting to the Director for Aurora Faculty Systems, the Business Systems Analyst will be responsible for bridging the gap between business needs and technology solutions. This role requires a keen understanding of business processes and the ability to translate them into functional and technical requirements for custom software development. The ideal candidate will possess strong analytical skills, experience in project management, and the capability to work collaboratively with both technical teams and business stakeholders. This role will support Administrative Technology Services led projects and initiatives serving constituents in the Faculty of Arts and Sciences with diverse teams and stakeholders.

The Business Systems Analyst is expected to work closely with the user community, fellow team members and technical partners to understand business needs and improve efficiency and effectiveness.

Principal Duties and Responsibilities:

• Engage with
  • business stakeholders to understand their needs and gather detailed requirements and user stories for the development of a new application.
  • with both the technical team and business stakeholders, facilitating communication and understanding.
• Conduct comprehensive analysis of existing business processes and identify opportunities for improvement through custom software solutions.
• Collaborate with stakeholders to analyze existing business processes to identify inefficiencies, bottlenecks, and redundancies.
• Develop detailed, end-to-end project documentation, including user stories, business process workflows, technical and business requirements, release notes, help text, and user guides.
• Participate in and facilitate user acceptance testing and collaborate with end-users to validate functionality.
• Assist project director in planning, scheduling, and tracking project progress.
• Participate in training strategy and create user guides for new system implementations.
• Offer ongoing support and troubleshooting for application related issues.

Basic Qualifications

• Minimum of two years? post-secondary education or relevant work experience

Additional Qualifications and Skills

The following qualifications are strongly preferred:?

• Excellent
  • analytical skills and the capability to translate complex business needs into actionable specifications.
  • conducting interviews, focus groups, and workshops with various stakeholders.
• Strong problem-solving abilities and a proactive approach to identifying and implementing solutions.
• Exceptional communication and interpersonal skills, with a demonstrated ability to work effectively with both technical and non-technical stakeholders.
• Ability to create clear and concise documentation, presentations, and reports.
• Knowledge of Microsoft Office Suite. Proven ability to quickly assimilate to new technology and/or applications required.?
• Proficiency in using Agile project management and collaboration tools (e.g., Jira, Confluence).
• Experience with working as a member of Agile teams i.e. Scrum, Kanban in a collaborative environment

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Work is performed in an office setting

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.?
• We are unable to provide work authorization and/or visa sponsorship.?
• This position has a 180-day orientation and review period.?

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.?

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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