Responsible for providing customer and system support as it relates to the Travel Program, Travel Policy, Expense Program, Expenditure Policy, and system process functions. Serve as a primary point of contact responding to internal customer, system, process, and policy-related inquiries/issues. Utilize ServiceNow to triage digital ticket assignment to other travel program and expense program staff. Provide system support as it relates to the Travel Program, Travel Policy, Expense Program, Expenditure Policy, and system process functions. Troubleshoot and test system operating problems in collaboration with university IT resources. Assist in the delivery of virtual office hours and training - providing navigation guidance and demonstrations. Provide support in