Job Description:

• Provides day-to-day AV systems support for central-pool campus classrooms.
• Provides training or tutorials to instructors and staff on how to use classroom AV technology or rental equipment.
• Fulfills requests for equipment setup (microphones, projectors, cameras, PAs, etc.) in classrooms or other spaces to support live or recorded classes, meetings, or events.
• Works together with the AV Services team to keep records of all field service requests, rental/lending of equipment, digitization/editing, and scheduled support events in common platforms (Google Drive, Web Checkout, Toggl, Service Now, etc.).
• Supports instructor and staff use of AV and video conferencing equipment to facilitate Zoom meetings and recordings.
• Supports instructor and staff use of AV equipment to facilitate recording to Panopto (video management/lecture capture system).
• Works collaboratively with the AV Services team to coordinate help requests, respond to break/fix requests, and performs maintenance across central-pool campus classrooms on a weekly and quarterly basis.
• Assists with manual lecture capture, or audio or video production requests, as needed.
• Assists with basic video editing for professional presentations, as needed.
• Communicates clearly and effectively with clients, including professional interaction with faculty, instructors, staff and students.
• Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision. 
• Provides projection services and presentation support for academic and public events within standard operating procedures.
• May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.
• Performs other related work as needed. 

Preferred Qualifications

Education:

• Bachelorâ™s degree.

Experience:

• Providing AV support, equipment setup, troubleshooting, and customer service for live events.
• Professional level audio and video production and editing.
• Providing direct customer support in conference rooms, classrooms, or similar.
• Troubleshooting AV equipment in conference rooms, classrooms, or similar.

â‹Certifications:

• CTS
• Basic Extron Level 1

Technical Skills or Knowledge:

• Skilled in audio and/or video production work.
• Proficent in audio and/or video editing software and processes.

Preferred Competencies

• Professional and patient customer service attitude, including the ability to understand customer needs quickly and explain technical topics to a non-technical audience.
• Work effectively and professionally in high-pressure situations, especially when troubleshooting.
• Maintain a friendly and professional customer service attitude and use good communication skills to help non-technical clients quickly and effectively resolve AV issues.
• Proven history of effectively supporting a wide range of clients.
• Take initiative and learn new technologies without extensive direction.
• Take initiative to work with the team to find solutions to problems or make processes more efficient.
• A record of reliable and responsible performance.
• Work as part of a team, or independently, as needed.
• Manage multiple priorities and competing projects with light supervisory direction.
• Outstanding communication and collaboration skills.

Working Conditions

• Bend, crouch, or stoop.
• Carry or lift loads of 25 to 49 lbs.
• Climb ladders and maintain balance at heights of 12-15 feet.
• Feel, including perceiving size, shape, temperature, or texture.
• Hear, including making fine discriminations in sound.
• See, including color, depth perception, or clarity.
• Sit for 2 hours to 4 hours.
• Use computers extensively for 4 hours or more.
• Use power and/or hand tools requiring high dexterity.
• Make repetitive wrist, hand, or finger movements.
• Stand for 2 hours to 4 hours.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(required)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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