The purpose of this position is to provide project management, technical leadership and strategic direction in the technology areas of AV, Video Conferencing, and Lecture Capture to East Carolina University in classrooms, conference rooms, building and large consulting projects.

This includes working along with a team of IT professionals and being responsible for large projects involving audio visual technology, video conferencing and video conferencing infrastructure, lecture capture, and other classroom technology. This team is responsible for creating and maintaining life cycle refreshes, adding new technology to buildings and ensuring the technology adds value to the student and faculty experience. The position is required to manage technology projects annually which includes oversight for the project design, purchasing, and vendor completion.

This team is responsible for working with departmental IT staff and nontechnical staff and faculty to assess needs and develop standards and systems to meet various needs across campus. This includes working with distributed IT leaders, architects, consultants, and general contractors on new construction projects and to design and implement college projects. This work requires the team leaders to perform needs assessments, program design, develop bids, integrate technology, solve installation issues, understand and successfully complete state inspections, training IT and departmental staff, and ultimately project completion.

This position is responsible for managing large issues including complex technical issues that require technical experts from teams across ITCS. This position serves as the technical leader for the team, as well as knowledge leader for campus in the area of learning space design, AV, Video Conferencing, and lecture capture technology. This position will also be the lead AV programmer for the team that will coordinate programming projects with the rest of the team.

AV Project Coordination-Provide project reporting and documentation to keep projects on track and identify developing issues. Provide training for Classroom Technologies and Learning
Platform staff as well as faculty and students. Research AV control, new technology,
trends and standards to determine new technology to meet needs and ECU on track
with AV technology and relevant.

AV Programming-Will be the primary audio-visual developer for the ECU AV Design and Engineering (AVDE) team. Generates the standards and guidelines, with the AVDE managers guidance, for the ECU AVDE team related to all AV programming. Generate and modify Crestron and Extron AV programming. This includes trouble shooting existing programming and modifying as needed to meet new equipment or functional requirements. This position will be the primary liaison to the ECU network security and analysis team to ensure proper VLAN and IP requirements and troubleshooting. Technical support of the hardware and software of university owned systems, including but not limited to Crestron, Extron, Q-sys, Biamp, Cisco, Sony.

Planning – Stay up to date on AV, lecture capture, and video conferencing technology trends to ensure interoperability with user owned equipment and equipment continues to meet the needs of campus constituents. Assist the AVDE Manager with maintaining a technology life cycle plan and metrics to ensure equipment is reaching its life expectancy while monitoring the mean time before failure expectancy to manage a minimum class down time. Extensive planning includes video conferencing, departmental classrooms and general classroom AV, lecture capture, and future AV installations.

Technical Leadership – This position leads AV, video conferencing, and lecture capture technology trends and the development in the industry to determine how it will affect technology at ECU.
Provide technical leadership to campus AV teams and stakeholders to ensure an understanding of AV technology integration, capabilities, and user needs. Coordinate a team of professionals to ensure their individual and group work maintains a high level of success by ensuring projects and tasks are distributed in a well thought out manner. Support staff innovation and creativity in finding answers to technology challenges and solving problems. Develop standards for the campus by working with campus committees and other technical leaders to ensure buy in and technology success.

Consulting-Consult with distributed technologist across campus and unit representatives to access AV needs and requirements for AV designs. Develop and design program reports to full describe AV system functions. The program reports will indicate limitations along with equipment lists and estimates. These program reports should include service level of support and functionality to set expectations for department representatives. Upon approval of the program report, develop a scope of work for AV integrator and obtain quotes. Coordinate all internal service providers and external vendors necessary for the AV system to ensure all requirements are met and the best quality solution is provided. Schedule rooms for the installation phases. This will include coordination with facilities, networking, and the AV vendor.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus.

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