At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.
Location: 209 W 9th St Austin, TX 78701
What you’ll do:
Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally
Maintain working knowledge and abilities of MTM and Client software
Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
Respond to any ADA eligibility complaints and properly document response
Act as a mentor to new employees and assist with the development of team members
Conduct education training for employees regarding new and ongoing processes and procedures
Work with support staff to ensure program effectiveness
Evaluate assessments and determinations with the assessment staff to ensure accurate results
Respond to any ADA eligibility or complaints and properly document response
Determine what functional assessments the applicant will be required to undergo
Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information
Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
Build rapport and communicate with family and natural support network of the applicant
Submit accurate, required reports in a timely manner
Maintain a positive attitude when interacting with support staff, applicants and their caregivers
Must conform to MTM’s HIPAA standards
Conduct one-on-one in-person interviews to assess mobility capabilities as needed
Conduct physical and/or cognitive functional assessments as needed
Conduct or perform the following assessments (as needed):
FACTS Test
MoCA
MMSE
Beck Anxiety Inventory
Tinettia Gait and Balance Assessment
Responsible for building required documents and work plans as needed
Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
Appropriate knowledge and ability to perform and oversee evaluations as required
What you’ll need:
Experience, Education & Certifications:
CPR and First Aid Certification
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business, Occupational Therapy, Physical Therapy or a related field
Must be a licensed occupational or physical therapist with work experience related to evaluation and assessment of functional abilities including motor, cognitive, visual perception, communication, and psychosocial skills and abilities.
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities
Experience conducting information-gathering or functional interviews and/or assessments
Depending upon location, may be required to possess a valid driver’s license
Skills:
Strong interpersonal skills that allow effective working relationships with a diversity of people
Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
Excellent communication skills
Excellent organizational and multi-tasking skills
Ability to interact effectively with individuals of varying levels of disabilities
Ability to work flexible hours and adapt to a rapidly changing environment
Ability to handle confidential information in a professional manner
Knowledge of the public transportation system & services
Even better if you have...
Familiarity with the assessment process and making final determinations for eligibility
Minimum of 5 years’ experience post licensure preferred
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.
In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other communit...y resources.
Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.
