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Job:
CARES Responder
Job Summary:
The Barnard Community Accountability, Response & Emergency Services (CARES) Department includes three specific units; Community Safety, Fire Life & Preparedness, and the Response Team. The Response Team performs functions essential to providing resources and initial intervention for the Barnard community. This includes all operations of the CARES non-emergency phone line, while providing continuity in initial response and support, follow-up, and record-keeping across the Response Team and relevant campus partners. This position regularly works with CARES leadership to develop effective collaborations for campus non-emergency and crisis response services. Hours of this position are Wednesday-Sunday, 11:00 P.M.- 7:00 A.M., with flexibility required as needs dictate.
Job Description:
Provide initial intake and response by phone, video conference and/or in person.
Provide support to the CARES Response phone line. Provide non-judgmental, unbiased communication, assistance, and referral, to a variety of call types, including information requests, behavioral health needs, substance use and quality of life concerns, lost/found property, and low-risk disturbances, complaints or conflicts.
Be thoroughly familiar with the operations of the CARES Department, including department policy and protocol, basic fire safety and emergency response protocol to ensure the efficient and effective response to a variety of community concerns.
Make decisions both independently and in consultation with Department supervisory staff.
Issue instructions in an unbiased manner and as authorized pursuant to protocol, often under stressful circumstances.
Maintain a strong familiarity with resources, events and activities at the College, or that may affect the College, using that information to inform decisions; Comprehensively communicate with members of the campus community.
Conduct proactive outreach within the CARES Department and also across the campus community related to CARES initiatives, prevention, and preparedness.
Coordinate with members of other departments, and local community partners when appropriate or in emergency situations, taking suggested actions or documenting and responding to needs, in alignment with College and Department policy.
Contribute to ongoing development and maintenance of protocols relating to Response Team practices and documentation.
Participate in a designated front-desk rotation, serving as a leader and managing workflow delegation during parts of your shift. This will include administrative responsibilities such as project management and team development as well as providing assistance in training and development of appropriate staff.
Collaborate with assigned offices as a liaison who ensures the CARES department is producing information and providing resources that appropriately reflect campus services.
Review and create regular log entries, information reports/incident records, and referral reports to ensure issues or concerns are referred, addressed, or receive follow-up.
Provide feedback to establish practices for continuity of services.
Demonstrate effective use of records management software, shared documents, and maintaining accurate files to escalate and track response activities.
Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary, related to questions or issues shared with CARES Response.
Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations.
Support and attend educational programs and activities sponsored by the CARES team.
Collaborate with other offices of the College as needed, including but not limited to, Residential Life, Dean's Office, Events Management & Primary Care Health Services.
Perform all other related duties as assigned.
Skills, Qualifications & Requirements:
Ability to engage in active listening, demonstrate effective information gathering to accurately assess response needs and provide or coordinate necessary response.
Excellent critical thinking and decision making skills, along with the ability to prioritize, multi-task and maintain flexibility. Ability to articulate and support rationale for decisions, including but not limited to interpretation and application of policy, procedure, and compliance guidelines.
Ability to prioritize and communicate effectively; to follow through to completion or hand off information for follow through.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities who have experienced trauma and/or bias (e.g., people of color, LGBTQ+ people, immigrants, justice involved persons, persons experiencing domestic/intimate partner violence, people with physical and cognitive disabilities, people with mental or behavioral health concerns, etc.).
Ability to show empathy and be nonjudgmental towards distressed individuals.
Strong administrative skills with attention to detail.
Highly organized and able to quickly respond to steady volume of communications by phone or email.
Ability to maintain diplomacy and fairness by listening, understanding and collaborating with students, senior staff and colleagues.
Outstanding organizational and interpersonal communications skills and ability to foster a spirit of teamwork to accomplish team goals.
Experience in conflict resolution.
Demonstrated good written and oral communication skills, including delivering unwelcome information or setting boundaries.
Experience in response to crisis or concerns for safety across all elements of safety.
Salary Range: $64,350 - $67,000 annually
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the College's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Since its founding in 1889, Barnard has been a distinguished leader in higher education, offering a rigorous liberal arts foundation to young women whose curiosity, drive, and exuberance set them apart. Ours is a diverse intellectual community in a unique learning environment that provides the best of all worlds: small, intimate classes in a collaborative liberal arts setting dedicated to the advancement of women with the vast resources of Columbia University just steps away in the heart of vibrant and electric New York City.
