Are you ready to lead strategic revenue generation and business development initiatives while collaborating with senior leadership to enhance student engagement and financial stability? Join our Student Affairs team as our new Director of Student Affairs Ancillaries and Finance!
As a key member of the senior leadership team, reporting to the Associate Vice-president (Student Affairs), this position drives and manages essential strategic revenue-generating initiatives and business development operations within the Student Affairs portfolio. The Director collaborates with senior administrators and out-of-scope Directors on cross-functional projects, departmental and divisional budgets, strategic planning, programming, and service delivery.
This position ensures effective delivery of ancillary services through robust operational controls and administrative reporting, fostering financial stability, growth, and operational efficiency. The Director collaborates with the Student Affairs leadership team to support the development of strategic plans and special projects, promote inclusivity initiatives, implement business continuity planning, manage annual budgets, align objectives, execute operational plans, and cultivate collaborative partnerships both on and off campus that enhance student experience and engagement. Additionally, this role oversees budgeting and reporting across all Student Affairs units, working closely with the leadership team to ensure budget consistency and alignment with the University’s strategic plans, practices, and policies.
What You’ll Do:
Strategy, Policy & Procedures Development and Implementation:
Develop and maintain strategies for a hybrid University Food Services unit that integrates University-owned operations with national and local providers for a cohesive service model.
Create a food service marketing plan in collaboration with our third party food service vendors.
Establish and manage lease agreements and policies for independent food providers to ensure quality, variety, operational hours, and alignment with University goals for enhancing the student experience.
Maintain updates for Business Continuity planning across all Ancillary and Student Affairs departments.
Oversee annual budget procedures and maintain updates for Business Continuity planning across Ancillary and Student Affairs departments, while managing quarterly and annual reporting to the Ancillaries Council.
Leadership & Management:
Leadership, operational management, and collaborative management of the Ancillary Units within the Student Affairs portfolio including:
University Food Services (Direct and Contract management and reporting)
Campus Store (Contract Management and reporting)
University Housing and Hospitality (Collaborative management)
University Parking & Transportation Services (Collaborative management)
Coca-Cola Contract (Contract management and reporting)
Vending Services (Contract management and reporting)
Oversee labor relations and performance management in Student Affairs Ancillaries and Finance, serving as the reporting officer to the Ancillaries Council chaired by the VP Administration.
Collaborate with Directors of University Housing and Hospitality, and Campus Safety, Parking and Transportation on revenue generation strategies.
Manage financial issues for the Student Affairs portfolio, including budgeting processes, monitoring, and negotiating large purchases, while developing relationships with food and service providers on campus.
What You’ll Bring to this Position:
Master’s level education in Business Administration or Hospitality Management preferred, or equivalent post-secondary education and work experience
Seven to ten years of related work experience with increasing levels of leadership, responsibility and accountability managing diverse business operations, preferably in the hospitality sectors (preferably with a focus on food service, revenue generation, and small to large event planning)
Combination of education and experience may be considered.
Skills That Will Ensure Your Success in the Role:
Substantial experience in strategic planning, budget management, as well as project and change management, marketing, and people leadership
Substantial experience in planning for capital renewal, concept design, renovation cycles and major/minor maintenance programs for student housing, dining, and other ancillary facilities
Experience with development and implementation of policies and procedures
Previous work experience in a post-secondary education setting strongly preferred
Proven focus on excellent service and student success
Excellent communication, presentation and interpersonal skills and ability to function with high degree of tact and diplomacy with a diverse and wide variety of stakeholders
Collaborative and engaging leadership skills
Ability to work effectively and collaboratively with faculty, staff and students, parents, contractors, vendors, other post-secondary institutions, external agencies, conference clients and the general public
Effective organizational/project management, problem-solving, planning, and analytical skills
Experience in leading as the functional expert in introducing or migrating to new technologies
Proficiency with business process, analysis, and reporting software such as conference and event management, housing, retail point of sale, enterprise database, and other business/productivity software
Our history of providing hands-on learning opportunities has given our institution decades of insight, allowing us to fine-tune our programs and offerings so that students reap the rewards in the real world. Our students enjoy plentiful opportunities to gain experience in both paid and volunteer positions and other opportunities, resulting in career-ready graduates who find work fast.
We know that learning happens best when you do. Our Centre for Experiential and Service Learning provides students with new opportunities for hands-on experience and learning by doing.
