Responsible for account management and frontline communication with UniPrints customers for their printing, copying, wide-format and signage needs, or any other inquiries related to UniPrint. Provides guidance to customers by answering questions and inquiries about UniPrint products/services for printing projects, wide-format and signage projects; creates, calculates and delivers estimates to customers; responsible for the detailed planning of orders for proper execution through production process; responsible for inputting orders and estimates into printing MIS system as well as ordering any necessary materials for orders and arranging necessary purchases required for orders; resolves any concerns about orders or billing related to printing/copying, wide-format, signage, and other needs. Works with production manager and customer service managers to ensure schedules are met and coordinated properly and efficiently and to the customers satisfaction; Manages daily workload across multiple customers to ensure customer expectations are being met.

Required Qualifications:High School diploma or GED. Certification or vocational training may be required. 2 years of relevant experience required.

Desired Qualifications:

Bachelor's degree or relevant work experience; 5 years or more of customer service and estimating experience in a print shop environment that produced digital and offset printing; Knowledge and experience in the printing industry, printing equipment, printing paper and the industry practices. Ability to work independently; considerable experience in a fast paced and changing environment; accurate data entry; excellent written and verbal communication skills; the ability to multi-task in a fast paced environment; strong organizational and communication skills, written and verbal; Knowledge of all Microsoft Office applications..

The target hiring range for this job profile is $ 19.09 - $25.10/hr. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function - Sales and Customer Service

Sub Function - Sales

Band - Individual Contributor - Technical

Level - T3

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About The Ohio State University

The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.

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